Customer Success Manager, Weather

Samsung
New York
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Attention to detail","Multitasking","Organizational skills","Client-facing communication","Ability to troubleshoot"]

Own day-to-day customer relationships for Samsung Ads’ Mobile (MX) Ad Sales team, partnering with sales on key accounts & verticals to drive quarterly revenue goals. Lead campaign kick-offs, manage timelines, troubleshoot and optimize performance, and deliver insights and reporting. Serve as the go-to resource for Samsung Ads platform knowledge, educate clients, support onboarding, and generate renewal recommendations—contributing to NA C&S annual sales growth.

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FursaFursa
Samsung
Samsung
1 day ago

Customer Success Manager, Weather

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Last checked: 18 hours agoStatus: Live

Job Summary

Own day-to-day customer relationships for Samsung Ads’ Mobile (MX) Ad Sales team, partnering with sales on key accounts & verticals to drive quarterly revenue goals. Lead campaign kick-offs, manage timelines, troubleshoot and optimize performance, and deliver insights and reporting. Serve as the go-to resource for Samsung Ads platform knowledge, educate clients, support onboarding, and generate renewal recommendations—contributing to NA C&S annual sales growth.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Align with Sales representatives to provide end-to-end account support, including RFP responses, media planning, post-sale kick-off, and campaign insights/reporting.
  • •Act as the lead day-to-day client contact, ensuring timely troubleshooting and exceptional service.
  • •Lead campaign kick-off meetings, manage launch timelines, and streamline updates, troubleshooting, optimization recommendations, and final reviews.
  • •Coordinate with internal product and operations teams on upcoming campaigns, requirements, and KPI guidance.
  • •Maintain Samsung Ads platform expertise to drive upsell opportunities and produce best practices/learned recommendations to support renewal business.

Key Requirements

  • •5+ years supporting Advertising Sales in an Account Management role
  • •Demonstrated ability to deliver excellent customer service, drive campaign performance, and achieve successful renewals
  • •Strong knowledge of the digital advertising and programmatic landscape
  • •Experience working directly with clients and presenting in meetings
  • •Bachelor’s degree required
Experience:5+ yearsAdvertisingDigital advertisingProgrammatic advertising
Education:Bachelor's
Skills:Attention to detailMultitaskingOrganizational skillsClient-facing communicationAbility to troubleshoot

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn