Prometric

2 years ago

Customer Service Representative - (FT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide customer service to test takers, end-user clients, and partner organizations for Paragon tests and instructional materials. Handle inquiries via email, telephone, and online chat, and process registrations, transfers, and cancellations. Support improvements by refining delivery procedures and providing input to registration and reporting databases. Work five 8-hour shifts between Monday and Sunday within 8:30am–5:00pm PST, including rotating weekend shifts.

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide comprehensive customer service to test takers via email, telephone, and online chat.
•Process customer requests including registrations, transfers, and cancellations in a timely manner.
•Promote the consumption and delivery of Paragon tests and instructional materials to stakeholders.
•Refine procedures for effective delivery and implementation of Paragon tests and instructional materials.
•Provide input to updates of registration and reporting databases and track requests to improve customer service.

Pay and Benefits

Salary: CAD 38,000 annually

Key Requirements

•At least one year of customer service work experience.
•Ability to support test takers whose English is not their first language.
•Knowledge of business/office procedures and their applications.
•Experience using computer business applications, including Windows Office (Excel, Word, Access) and email.
•Must be eligible to work in Canada and be available for rotating weekend shifts.

Experience:1+ years

Skills:Attention to detailTeamworkTactDiscretionConfidentialityOral communicationWritten communicationInterpersonal skillsProblem solvingOrganizational skills

Tech Stack:Windows OfficeExcelWordAccessEmail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Prometric

Website

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Prometric

2 years ago

Customer Service Representative - (FT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide comprehensive customer service to test takers via email, telephone, and online chat.
•Process customer requests including registrations, transfers, and cancellations in a timely manner.
•Promote the consumption and delivery of Paragon tests and instructional materials to stakeholders.
•Refine procedures for effective delivery and implementation of Paragon tests and instructional materials.
•Provide input to updates of registration and reporting databases and track requests to improve customer service.

Pay and Benefits

Salary: CAD 38,000 annually

Key Requirements

•At least one year of customer service work experience.
•Ability to support test takers whose English is not their first language.
•Knowledge of business/office procedures and their applications.
•Experience using computer business applications, including Windows Office (Excel, Word, Access) and email.
•Must be eligible to work in Canada and be available for rotating weekend shifts.

Experience:1+ years

Skills:Attention to detailTeamworkTactDiscretionConfidentialityOral communicationWritten communicationInterpersonal skillsProblem solvingOrganizational skills

Tech Stack:Windows OfficeExcelWordAccessEmail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Prometric

Website