Regional Service Manager, Northwest

Lucid Motors
Seattle, Newark
Workplace: OnsiteFull timeUSD 148,500 - 217,800 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Multitasking","Analysis","Leadership"]

Oversee service operations across the Northwest region to deliver an industry-leading customer experience and maximize ROI through labor, maintenance, and repair sales, expense control, and customer retention. Establish and run new service centers, own service KPI performance, monitor efficiency, resolve escalations, and forecast regional needs for staffing and assets. Lead and coach direct reports while collaborating cross-functionally to maintain experience standards.

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Lucid Motors
Lucid Motors
2 days ago

Regional Service Manager, Northwest

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Last checked: 1 hour agoStatus: Live

Job Summary

Oversee service operations across the Northwest region to deliver an industry-leading customer experience and maximize ROI through labor, maintenance, and repair sales, expense control, and customer retention. Establish and run new service centers, own service KPI performance, monitor efficiency, resolve escalations, and forecast regional needs for staffing and assets. Lead and coach direct reports while collaborating cross-functionally to maintain experience standards.
Location: Seattle, Newark
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Communicate, enforce, and monitor service department processes
  • •Coach, grow, develop, and lead direct reports
  • •Achieve customer experience targets and continuously improve service center KPIs
  • •Establish new service centers and monitor regional service efficiency, resolving delays and issues
  • •Own and problem solve internal and external customer escalations; work cross-functionally to maintain customer experience standards

Pay and Benefits

Salary: USD 148,500 - 217,800 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •10+ years of service department experience, preferably in luxury environments
  • •Excellent written and verbal communication skills
  • •High attention to detail and ability to analyze and interpret internal reports
  • •Ability to multitask with accuracy in a fast-paced environment
  • •Microsoft Office proficiency and ability to learn proprietary DMS software; valid driver license
Experience:10+ years
Education:High School
Skills:CommunicationAttention to detailMultitaskingAnalysisLeadership
Licenses:Driver license
Languages:English
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn