1 day ago

Technical Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide advanced technical support to Runpod customers by resolving complex, escalated issues involving configuration, performance, functionality, compatibility, and code errors. Communicate clearly across email, phone, chat, and video calls, using diagnostic tools, log/code analysis, and remote access to identify root causes and deliver fixes or workarounds. Collaborate with engineering and infrastructure teams, maintain technical documentation, and help improve products through customer feedback.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide clear, timely communication to customers about issue status and satisfaction.
•Deliver support via email, phone, chat, and video calls (e.g., Google Meet, Zoom).
•Troubleshoot and resolve escalated technical issues, using diagnostics, log analysis, and remote access.
•Analyze code and logs to identify bugs or performance issues and develop fixes or workarounds.
•Create and maintain technical documentation and contribute feedback to engineering and product teams to improve Runpod’s offerings.

Pay and Benefits

Salary: USD 70,000 - 93,000

Perks:EquityHealth InsuranceDentalVisionPaid LeaveHome Office

Key Requirements

•At least 5 years professional experience in technical customer support.
•Bachelor’s degree in a relevant field (or equivalent professional experience).
•Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.
•Ability to analyze and resolve technical issues, including reading code, logs, errors, or traces in Python.
•Knowledge of Linux/Ubuntu, Docker, SQL databases (MySQL, PostgreSQL), and networking protocols (TCP/IP, HTTP/HTTPS, SSH, DNS).

Experience:5+ yearsAILLMsInferenceFine-tuningCustomer support

Education:Bachelor's

Skills:Problem-solvingCommunicationCustomer serviceTechnical troubleshootingCollaboration

Tech Stack:DatadogGrafanaSQLMySQLPostgreSQLLinuxUbuntuDockerSSHTCP/IPHTTPHTTPSDNSPythonGoogle MeetZoomCRM

Company Brief

RunPod

Provides on-demand GPU cloud and marketplace services for machine learning workloads, offering rentable GPU instances, scalable compute for training and inference, and tools to run ML jobs cost-effectively without long-term commitments.

Industry: Cloud Computing

Website

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RunPod

1 day ago

Technical Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide clear, timely communication to customers about issue status and satisfaction.
•Deliver support via email, phone, chat, and video calls (e.g., Google Meet, Zoom).
•Troubleshoot and resolve escalated technical issues, using diagnostics, log analysis, and remote access.
•Analyze code and logs to identify bugs or performance issues and develop fixes or workarounds.
•Create and maintain technical documentation and contribute feedback to engineering and product teams to improve Runpod’s offerings.

Pay and Benefits

Salary: USD 70,000 - 93,000

Perks:EquityHealth InsuranceDentalVisionPaid LeaveHome Office

Key Requirements

•At least 5 years professional experience in technical customer support.
•Bachelor’s degree in a relevant field (or equivalent professional experience).
•Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.
•Ability to analyze and resolve technical issues, including reading code, logs, errors, or traces in Python.
•Knowledge of Linux/Ubuntu, Docker, SQL databases (MySQL, PostgreSQL), and networking protocols (TCP/IP, HTTP/HTTPS, SSH, DNS).

Experience:5+ yearsAILLMsInferenceFine-tuningCustomer support

Education:Bachelor's

Skills:Problem-solvingCommunicationCustomer serviceTechnical troubleshootingCollaboration

Tech Stack:DatadogGrafanaSQLMySQLPostgreSQLLinuxUbuntuDockerSSHTCP/IPHTTPHTTPSDNSPythonGoogle MeetZoomCRM

Company Brief

RunPod

Industry: Cloud Computing

Website