Manager, Reward+ - HK Business (Central, Hong Kong Island, HK)

HSBC
America/Chicago
Workplace: OnsiteFull timeFunction: Marketing & GrowthEducation: bachelorsSkills: ["Organizational skills","Communication","Interpersonal skills","Relationship building","Data-driven decision-making"]

Lead the creation and execution of HSBC’s digital rewards journeys for the HK Business, partnering with cross-functional teams to deliver customer-centric rewards. Use customer feedback, NPS, and data analytics to improve the app experience, while performing market research and competitor analysis to keep offerings competitive. Manage partner and vendor relationships, oversee app support and issue resolution, and govern loyalty points cost, settlement, and reporting.

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HSBC
HSBC
1 day ago

Manager, Reward+ - HK Business (Central, Hong Kong Island, HK)

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Job Summary

Lead the creation and execution of HSBC’s digital rewards journeys for the HK Business, partnering with cross-functional teams to deliver customer-centric rewards. Use customer feedback, NPS, and data analytics to improve the app experience, while performing market research and competitor analysis to keep offerings competitive. Manage partner and vendor relationships, oversee app support and issue resolution, and govern loyalty points cost, settlement, and reporting.
Location: America/Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Lead the creation and implementation of new digital rewards journeys where applicable.
  • •Collaborate with cross-functional teams to design customer-centric rewards propositions and improve the rewards experience using customer feedback, NPS, and data analytics.
  • •Conduct market research and competitor analysis, and provide actionable insights and recommendations to maintain competitiveness.
  • •Identify, engage, and manage third-party partners and vendors, including negotiation, performance monitoring, and compliance with HSBC standards.
  • •Oversee daily operations of the digital rewards app, address customer inquiries, coordinate technical issue resolution, and manage end-to-end rewards cost management and settlement governance.

Key Requirements

  • •Bachelor's degree in Business, Marketing, Technology, or a related field.
  • •Proven experience in partnerships, digital rewards, loyalty programs, or a similar role.
  • •Strong organizational skills to manage multiple projects simultaneously in a fast-paced environment.
  • •Ability to use data analytics and customer insights to drive improvements.
  • •Strong communication and interpersonal skills with partners and vendors.
Experience:Digital rewardsLoyalty programsPartnershipsCustomer experienceData analytics
Education:Bachelor's
Skills:Organizational skillsCommunicationInterpersonal skillsRelationship buildingData-driven decision-making

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn