IGO Operations Manager m/f/d

Allianz
Belgium
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Leadership","Stakeholder management","Communication","Process improvement","Decision-making"]

Lead and develop the Brussels-based operations team supporting IGO clients, ensuring quantitative and qualitative targets and contractual SLAs are met. Serve as the key IGO escalation point, manage operational processes and Voice of Customer initiatives, and deliver internal reporting and client-specific projects. Combine people leadership with hands-on client engagement and take full responsibility for Brussels office administration, including legal, HR liaison, vendor and facility management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
13 hours ago

IGO Operations Manager m/f/d

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead and develop the Brussels-based operations team supporting IGO clients, ensuring quantitative and qualitative targets and contractual SLAs are met. Serve as the key IGO escalation point, manage operational processes and Voice of Customer initiatives, and deliver internal reporting and client-specific projects. Combine people leadership with hands-on client engagement and take full responsibility for Brussels office administration, including legal, HR liaison, vendor and facility management.
Location: Belgium
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and support Operations teams servicing IGO and corporate clients, ensuring service delivery within contractual SLAs.
  • •Act as the key operations escalation point for IGO clients and make decisions on refer-before-reject requests for IGOs.
  • •Own Brussels office administration, including legal signer activities, vendor management, facility management, and IT management oversight.
  • •Lead professional and disciplinary management of the Brussels Operations team, including target delivery, performance monitoring, capacity planning, and coaching.
  • •Engage directly with clients (contractual/ad hoc meetings, complaints management, town halls) and deliver insightful client reporting and strategic client-specific projects.

Pay and Benefits

Perks:Health InsuranceAccident InsuranceMeal Vouchers

Key Requirements

  • •5+ years of experience in similar roles or businesses.
  • •Fluent in English (written & oral); French language knowledge is an advantage.
  • •Leadership experience managing matrixed, cross-functional and geographically dispersed teams.
  • •Strong stakeholder management skills for complex, multi-country client relationships.
  • •Excellent communication and presentation skills, with ability to drive process improvements and operational efficiency.
Experience:5+ yearsInsuranceB2B2CInternational health insurance
Skills:LeadershipStakeholder managementCommunicationProcess improvementDecision-making
Languages:EnglishFrench
Tech Stack:AIMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn