Technical Support Representatives

Sutherland
Cairo
Workplace: OnsiteFull timeEGP 20,000 - 25,000 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer satisfaction","Professionalism"]

Provide technical support to customers through multiple communication channels, troubleshooting and resolving issues efficiently. Identify customer needs and deliver accurate solutions while maintaining high satisfaction and professional service. Accurately document customer interactions and technical problems, follow company procedures and quality standards, and escalate complex issues when needed, working on-site with rotational shifts.

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FursaFursa
Sutherland
Sutherland
2 days ago

Technical Support Representatives

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide technical support to customers through multiple communication channels, troubleshooting and resolving issues efficiently. Identify customer needs and deliver accurate solutions while maintaining high satisfaction and professional service. Accurately document customer interactions and technical problems, follow company procedures and quality standards, and escalate complex issues when needed, working on-site with rotational shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical support and assistance to customers through different communication channels.
  • •Troubleshoot and resolve technical issues efficiently.
  • •Identify customer needs and provide accurate solutions.
  • •Ensure a high level of customer satisfaction and professional service.
  • •Document customer interactions and technical issues accurately, following company procedures and quality standards, and escalate complex issues when required.

Pay and Benefits

Salary: EGP 20,000 - 25,000 monthly

Key Requirements

  • •English level B2 or above.
  • •Graduates and dropouts are welcome to apply.
  • •Maximum age: 40 years old.
  • •Willing to work on-site and be flexible with rotational shifts.
  • •Good communication and problem-solving skills.
Skills:CommunicationProblem-solvingCustomer satisfactionProfessionalism
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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