Customer Success Specialist

Honeywell
Gdansk
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Facilitation","Decision-making","Listening","Coordination"]

Join Honeywell as a Customer Success Specialist to guide customers from purchase to productivity, monitor customer health, and drive value with the LenelS2 Product & Service Suite. You’ll maintain customer relationships, identify business use cases for future offerings, support upsell/cross-sell with sales, and collaborate with internal and external teams to resolve issues in a hybrid, customer-focused environment based in Gdańsk, Poland.

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Honeywell
Honeywell
5 months ago

Customer Success Specialist

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Last checked: 14 hours agoStatus: Live

Job Summary

Join Honeywell as a Customer Success Specialist to guide customers from purchase to productivity, monitor customer health, and drive value with the LenelS2 Product & Service Suite. You’ll maintain customer relationships, identify business use cases for future offerings, support upsell/cross-sell with sales, and collaborate with internal and external teams to resolve issues in a hybrid, customer-focused environment based in Gdańsk, Poland.
Location: Gdansk
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support customer relationships to retain revenue and to grow the monthly recurring revenue.
  • •Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period; build, maintain and present customer centric support/usage scorecards and reports.
  • •Help drive product adoption with the customer and ensure quick time to value.
  • •Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
  • •Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption.

Key Requirements

  • •1-2 years of account management experience within a success software-oriented business.
  • •Experience in managing customers’ expectations both large and small and knowing how and why to manage each differently.
Experience:1+ yearsSaaSCustomer Experience
Skills:CommunicationFacilitationDecision-makingListeningCoordination
Languages:English
Tech Stack:CRM

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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