Customer Consultant

Trane Technologies
Singapore
Workplace: HybridFull timeFunction: SalesSkills: []

Serve as the primary customer representative and lead point of contact, managing a portfolio of accounts and identifying growth opportunities. Understand customer needs to propose and coordinate solution options, partnering with the Technical Support Team to make them available. Drive service-valued offerings, resolve customer complaints with internal stakeholders, and present proposals while preparing and reviewing contract terms. Organize service reviews and provide marketplace feedback to support long-term customer relationships.

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FursaFursa
Trane Technologies
Trane Technologies
1 week ago

Customer Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the primary customer representative and lead point of contact, managing a portfolio of accounts and identifying growth opportunities. Understand customer needs to propose and coordinate solution options, partnering with the Technical Support Team to make them available. Drive service-valued offerings, resolve customer complaints with internal stakeholders, and present proposals while preparing and reviewing contract terms. Organize service reviews and provide marketplace feedback to support long-term customer relationships.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Act as customers’ representative and the lead point of contact for customer matters.
  • •Manage a portfolio of accounts, developing action plans to grow key customers.
  • •Identify solution options to meet customer needs and coordinate with the Technical Support Team to deliver them.
  • •Identify opportunities with existing and new customers, update customers on Service Valued Added Offering, and prepare and present proposals.
  • •Resolve customer complaints and organize service reviews with customers and the Ops team on hot jobs and critical issues.

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn