Assistant Store Manager

Hermes
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Teamwork","Coaching","Customer service","Problem-solving"]

Lead day-to-day store performance by supporting the Sales Floor Manager/Store Manager with sales execution, KPIs, and store operations. Supervise and motivate supervisors and the sales team to achieve daily and monthly targets, coach for soft skills and onboarding, and help with recruitment. Drive Hermes client experience standards, handle escalated customer enquiries, and contribute to loyalty-building through creative ideas.

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Hermes
Hermes
5 days ago

Assistant Store Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead day-to-day store performance by supporting the Sales Floor Manager/Store Manager with sales execution, KPIs, and store operations. Supervise and motivate supervisors and the sales team to achieve daily and monthly targets, coach for soft skills and onboarding, and help with recruitment. Drive Hermes client experience standards, handle escalated customer enquiries, and contribute to loyalty-building through creative ideas.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support Sales Floor Manager/Store Manager in managing and overseeing daily store operations.
  • •Supervise and motivate supervisors and the sales team to achieve daily and monthly sales targets.
  • •Analyze monthly sales results and contribute to performance evaluation and action plans.
  • •Ensure Hermes Client Experience standards, recommend ideas to build regular clientele, and handle escalated client enquiries and complaints.
  • •Conduct team leading activities including morning briefings, onboarding support, coaching, and yearly appraisals for the team.

Key Requirements

  • •Minimum 3 years of experience.
  • •Ability to manage, drive, and achieve sales KPIs.
  • •Experience supervising and motivating a team to deliver daily and monthly sales targets.
  • •Ability to analyze monthly sales results and support performance evaluation and action plans.
  • •Ability to support store operations and maintain consistent brand presentation and security measures.
Experience:3+ years
Education:High School
Skills:LeadershipTeamworkCoachingCustomer serviceProblem-solving
Languages:English

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn