Sr Customer Experience Training Professional

Honeywell
United States
Workplace: HybridFull timeUSD 87,700 - 132,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer-centric mindset","Project management","Data-driven improvement","Mentoring","Leadership"]

Design and deliver customer-centric training programs that improve customer experience and help users maximize Honeywell Building Automation products and services. Collaborate with cross-functional teams to define training needs, create instructional content, and deliver sessions across in-person, virtual, and e-learning modalities. Measure training impact using feedback and performance metrics, continuously improve materials, and mentor junior training staff while coordinating with external vendors.

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FursaFursa
Honeywell
Honeywell
1 day ago

Sr Customer Experience Training Professional

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Design and deliver customer-centric training programs that improve customer experience and help users maximize Honeywell Building Automation products and services. Collaborate with cross-functional teams to define training needs, create instructional content, and deliver sessions across in-person, virtual, and e-learning modalities. Measure training impact using feedback and performance metrics, continuously improve materials, and mentor junior training staff while coordinating with external vendors.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and implement comprehensive customer training programs for diverse customer groups.
  • •Collaborate with cross-functional teams to identify training requirements and create instructional materials and resources.
  • •Deliver training sessions across in-person, virtual, and e-learning modalities to ensure accessibility and effectiveness.
  • •Evaluate training effectiveness using feedback and performance metrics, and continuously improve content and delivery methods.
  • •Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.
Travel: Extensive travel

Pay and Benefits

Salary: USD 87,700 - 132,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401k MatchFlexible SpendingEapParental LeavePaid LeavePaid Holidays

Key Requirements

  • •2+ years of experience in customer training or related roles, with experience designing and delivering effective training programs.
  • •2+ years of experience with instructional design principles and adult learning methodologies to create engaging training content.
  • •2+ years of experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms.
  • •Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements.
  • •Strong project management skills to handle multiple initiatives simultaneously.
Experience:2+ yearsCustomer trainingInstructional design
Education:Bachelor's in Engineering
Skills:Customer-centric mindsetProject managementData-driven improvementMentoringLeadership
Languages:English
Tech Stack:Learning management systems (LMS)E-learning authoring toolsVirtual training platformsE-learning

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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