Hearing Wellness Advisor - Manchester Trafford Centre (Manchester, United Kingdom)

Sonova
Manchester
Workplace: OnsiteFull timeGBP 26,500+ annuallyFunction: OtherEducation: high_schoolSkills: ["Communication","Organizational skills","Customer focus","Attention to detail","Administration"]

Provide first-point-of-contact support for customers in a modern hearing clinic at Boots Hearingcare. Conduct hearing screenings and pre-clinic checks, assist with hearing aid maintenance and aftercare, and support Audiologists with clinic flow and customer preparation. Confidently discuss hearing health and ear care products, while managing appointments and customer records. Receive structured training through the Boots Hearingcare Academy to progress toward QHAD and a Hearing Aid Audiologist qualification.

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FursaFursa
Sonova
Sonova
1 day ago

Hearing Wellness Advisor - Manchester Trafford Centre (Manchester, United Kingdom)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide first-point-of-contact support for customers in a modern hearing clinic at Boots Hearingcare. Conduct hearing screenings and pre-clinic checks, assist with hearing aid maintenance and aftercare, and support Audiologists with clinic flow and customer preparation. Confidently discuss hearing health and ear care products, while managing appointments and customer records. Receive structured training through the Boots Hearingcare Academy to progress toward QHAD and a Hearing Aid Audiologist qualification.
Location: Manchester
Workplace: Onsite
Employment Type: Full time
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers, providing a warm and professional welcome.
  • •Carry out hearing screenings and pre-clinic checks.
  • •Support hearing aid maintenance, aftercare, and troubleshooting.
  • •Assist Audiologists with clinic flow and customer preparation.
  • •Manage administration, appointments, and customer records accurately while delivering a high-quality, customer-centric service.

Pay and Benefits

Salary: GBP 26,500 annually
Perks:PensionAnnual LeaveLife AssuranceFlu VaccinationHearing Aids

Key Requirements

  • •GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science.
  • •Strong customer-service background, ideally in healthcare or retail.
  • •Confidence working with customers in a consultative environment.
  • •Excellent communication and organisational skills.
  • •Strong attention to detail, including accurate administration and record keeping.
Education:High School
Skills:CommunicationOrganizational skillsCustomer focusAttention to detailAdministration

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website