Senior Customer Solutions Engineer

Lumen
United States
Workplace: RemoteFull timeUSD 84,629 - 124,122 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication"]

Engineer end-to-end solutions for customer orders by translating requirements into wavelength and Ethernet capacity plans on wavelength transport networks. Collaborate with engineering, planning, and operations teams to fulfill customer requests accurately and efficiently. Perform detailed solutioning, applied research, design and evaluation for network projects, analyze complex network systems, and troubleshoot interoperability across platforms. May mentor lower-level employees.

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FursaFursa
Lumen
Lumen
5 days ago

Senior Customer Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Engineer end-to-end solutions for customer orders by translating requirements into wavelength and Ethernet capacity plans on wavelength transport networks. Collaborate with engineering, planning, and operations teams to fulfill customer requests accurately and efficiently. Perform detailed solutioning, applied research, design and evaluation for network projects, analyze complex network systems, and troubleshoot interoperability across platforms. May mentor lower-level employees.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Perform detailed, complex solutioning for Wavelength and Ethernet customer orders and translate specifications into network capacity plans.
  • •Trigger and execute projects using feasible, practical, and economical approaches to meet customer requirements.
  • •Conduct engineering work and applied research for new projects, including design, fabrication, modification, and evaluation of equipment and devices.
  • •Analyze complex Wavelength and Ethernet transport network systems and customer network environments, including planning, designing, evaluating, and configuring communication media and devices.
  • •Resolve difficult interoperability problems and support acquisition and implementation of hardware, software, and subcontractor services.

Pay and Benefits

Salary: USD 84,629 - 124,122 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning BudgetWellness Stipend

Key Requirements

  • •Bachelor’s degree or 5+ years of relevant experience.
  • •Experience with Ciena 6500 DWDM system.
  • •Experience designing DWDM system plans.
  • •SQL experience.
  • •Clear written and verbal communication skills.
Experience:DWDM
Skills:Communication
Tech Stack:Ciena 6500 DWDMDWDMEthernetSQLProtocol suitesOperating systems

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn