Customer Support Representative (Travel) | Spanish Bilingual

Amadeus
Manila
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Multitasking","Teamwork"]

Support travelers and Amadeus system users by handling inquiries, escalating issues as needed, and delivering timely service across multiple channels. Liaise with local markets, GET teams, airlines, IATA and hotels to ensure accurate solutions and high customer satisfaction. Provide first-level support, use Amadeus Service Hub, and contribute to service quality through proactive problem-solving and clear communication in Spanish and English.

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Amadeus
Amadeus
3 months ago

Customer Support Representative (Travel) | Spanish Bilingual

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Support travelers and Amadeus system users by handling inquiries, escalating issues as needed, and delivering timely service across multiple channels. Liaise with local markets, GET teams, airlines, IATA and hotels to ensure accurate solutions and high customer satisfaction. Provide first-level support, use Amadeus Service Hub, and contribute to service quality through proactive problem-solving and clear communication in Spanish and English.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for Amadeus system users and customers, ensuring timely resolution or escalation of issues and inquiries.
  • •Liaise with local markets, GET teams, and providers (Airlines, IATA, Hotels) to ensure fast, effective service delivery.
  • •Log cases in the Amadeus tool with complete data to enable reporting and analysis; perform root-cause analysis and escalate when needed.
  • •Identify outages or service disruptions and follow defined escalation procedures, keeping ownership and timely updates to customers.
  • •Maintain close customer contact via phone, email, Amadeus Service Hub, and remote tools to deliver solutions and drive adoption.

Key Requirements

  • •Bachelor’s degree in Tourism or equivalent work experience
  • •At least 3 years’ relevant experience
  • •Experience in the airline or travel industry preferred - GDS operations, reservation, fares, ticketing
  • •Experience in customer support and/or service roles (functional, technical roles)
  • •Experience in using Amadeus Solutions and Services portfolio
Experience:3+ yearsTravelGDSAirlineTourism
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solvingMultitaskingTeamwork
Languages:SpanishEnglish
Tech Stack:Amadeus Service HubGDSExcelWordPowerPoint

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn