Manager GBS Credit & Collections - Temp - 6 months

Adidas
Bogotá
Workplace: OnsiteContractFunction: Banking, Lending & CreditExperience: 5+ yearsSkills: ["Leadership","Mentoring","Communication","Data-driven decision-making","Risk awareness"]

Lead global credit and collections service delivery for NAM customers within adidas’ O2C organization. Manage the GBS Credit & Collections team, ensure SLA performance, and drive root-cause analysis and corrective actions when targets slip. Partner with NAM and GBS stakeholders to standardize processes, strengthen risk controls, and improve dispute prevention and customer lifecycle execution through Lean, automation, and continuous improvement.

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Adidas
Adidas
51 minutes ago

Manager GBS Credit & Collections - Temp - 6 months

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Last checked: 51 minutes agoStatus: Live

Job Summary

Lead global credit and collections service delivery for NAM customers within adidas’ O2C organization. Manage the GBS Credit & Collections team, ensure SLA performance, and drive root-cause analysis and corrective actions when targets slip. Partner with NAM and GBS stakeholders to standardize processes, strengthen risk controls, and improve dispute prevention and customer lifecycle execution through Lean, automation, and continuous improvement.
Location: Bogotá
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Own service delivery for credit management and collections processes for NAM customers, ensuring SLA performance and leading corrective actions when targets aren’t met.
  • •Manage and balance the GBS Credit & Collections team workload to ensure timely, accurate, compliant execution.
  • •Serve as the primary escalation point for credit and collections issues from customers, NAM stakeholders, and internal teams.
  • •Drive continuous improvement using Lean principles, root cause analysis, and efficiency initiatives; support process standardization and automation.
  • •Support internal control frameworks by identifying risk areas, ensuring compliance with adidas regulations, and advising on control enhancements to improve audit readiness.

Key Requirements

  • •5+ years of relevant O2C leadership experience with exposure to credit & collections, customer lifecycle management, cash application, and/or claims (shared service center experience is a plus).
  • •Proven ability to lead, mentor, and develop high-performing teams.
  • •Experience with continuous improvement methodologies, root cause analysis, and process optimization.
  • •Demonstrated success improving credit risk management and collections effectiveness while driving customer outcomes.
  • •Advanced proficiency in English and Spanish (written and spoken).
Experience:5+ yearsShared service center
Skills:LeadershipMentoringCommunicationData-driven decision-makingRisk awareness
Languages:EnglishSpanish
Tech Stack:MS OfficeSAP ERPSAP

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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