Internship, Customer Experience & Insights (Kuala Lumpur, MY)

Support always-on customer outreach and engagement initiatives by helping identify target customer segments and assisting with survey setup, testing, and launch. Perform basic data analysis to create charts and visuals for monthly reporting, compile secondary research for customer content, and analyze verbatim survey feedback using coding and thematic clustering. Monitor consumer sentiment via social listening and help track campaign performance through benchmarking and actionable insights.