Field Technician I - East Syracuse, NY

Lumen
United States
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Teamwork","Attention to detail","Time management"]

Support field operations by installing, testing, and maintaining fiber optic and transport equipment in East Syracuse. Manage assets, coordinate shipping, track spares, perform routine maintenance on HVAC and electrical systems, assist in new tech deployments (Edge Compute, Wavelength, Ethernet, IP). Work with network teams to troubleshoot, repair, and restore service, ensuring network integrity.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Lumen
Lumen
2 months ago

Field Technician I - East Syracuse, NY

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support field operations by installing, testing, and maintaining fiber optic and transport equipment in East Syracuse. Manage assets, coordinate shipping, track spares, perform routine maintenance on HVAC and electrical systems, assist in new tech deployments (Edge Compute, Wavelength, Ethernet, IP). Work with network teams to troubleshoot, repair, and restore service, ensuring network integrity.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
  • •Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
  • •Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
  • •AC Power (on limited basis).
  • •DC power installs including tertiary and BDCBB.
  • •Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
  • •Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
  • •With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively.
  • •Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations.
  • •Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives.
  • •Perform other duties assigned by management team.
  • •Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

Pay and Benefits

Perks:Health Insurance401kWellness StipendEducation Program

Key Requirements

  • •High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance.
  • •Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
  • •Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
  • •Must maintain site security and cleanliness; must have PC skills and be well versed in Microsoft Windows and Office applications; must possess the ability to quickly learn corporate databases.
  • •On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
Experience:1+ yearsTelecommunicationsNetworkingFiber optics
Education:High School
Skills:CommunicationProblem-solvingTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Fiber opticOC192DS0EthernetSONETIPCPEHVACDC powerEdge ComputeWavelength

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn