Implementation Specialist - Spanish

Gomotive
Pakistan
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer focus","Relationship-building","Communication","Problem-solving","Organization"]

Own the onboarding experience for new SMB customers, serving as the primary point of contact during their implementation journey. Guide customers through initial hardware/software setup and training to drive early product adoption, then monitor progress to ensure timely activation. Partner with support, engineering, sales, and product to resolve complex issues and improve customer experience while handling inbound phone and email inquiries and building customer loyalty through exceptional service.

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FursaFursa
Gomotive
Gomotive
6 days ago

Implementation Specialist - Spanish

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the onboarding experience for new SMB customers, serving as the primary point of contact during their implementation journey. Guide customers through initial hardware/software setup and training to drive early product adoption, then monitor progress to ensure timely activation. Partner with support, engineering, sales, and product to resolve complex issues and improve customer experience while handling inbound phone and email inquiries and building customer loyalty through exceptional service.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for new SMB customers during implementation
  • •Guide customers through initial hardware/software setup and system training to enable adoption
  • •Monitor customer progress and activities to drive timely activation
  • •Collaborate cross-functionally with support, engineering, sales, and product to resolve complex issues
  • •Handle phone conversations and email inquiries and deliver exceptional customer service

Key Requirements

  • •2+ years of customer-facing experience in sales and/or support
  • •Proficiency with Salesforce and using data to inform engagement plans
  • •Strong listening, problem-solving, and communication skills (written, verbal, and presentation)
  • •Ability to manage multiple responsibilities with strong attention to detail and professionalism
  • •Experience with documentation, data analysis, reporting, and SQL/Salesforce is a plus
Experience:2+ years
Skills:Customer focusRelationship-buildingCommunicationProblem-solvingOrganization
Languages:Spanish
Tech Stack:SalesforceSQLReportingData analysisDocumentation

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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