Technical Account Manager

Adobe Systems
Copenhagen, Stockholm
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaborator management","Strategic thinking","Risk management","Cross-functional coordination"]

Serve as a trusted technical advisor to strategic Nordic customers, maximizing the value of their Adobe Experience Cloud investment. Own account technical health by identifying risks, opportunities, and optimization recommendations, and build Technical Readiness Roadmaps. Lead technical and operational reviews, coordinate milestone-based engagements (implementations, upgrades, migrations, integrations, go-lives), and drive adoption through coaching and best-practice guidance—ensuring measurable customer outcomes and renewal readiness.

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Adobe Systems
Adobe Systems
1 day ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as a trusted technical advisor to strategic Nordic customers, maximizing the value of their Adobe Experience Cloud investment. Own account technical health by identifying risks, opportunities, and optimization recommendations, and build Technical Readiness Roadmaps. Lead technical and operational reviews, coordinate milestone-based engagements (implementations, upgrades, migrations, integrations, go-lives), and drive adoption through coaching and best-practice guidance—ensuring measurable customer outcomes and renewal readiness.
Location: Copenhagen, Stockholm
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build and maintain positive relationships with customer collaborators from technical practitioners to senior leadership.
  • •Own the technical health of assigned accounts and proactively identify risks, opportunities, and optimization recommendations.
  • •Develop and maintain Technical Readiness Roadmaps aligned to customer priorities and business objectives.
  • •Lead technical reviews (environment reviews, service reviews, release readiness discussions, and operational health assessments).
  • •Coordinate milestone-based engagements (implementations, migrations, upgrades, integrations, go-lives, and peak-event preparation) and drive solution adoption through coaching and best-practice guidance.

Key Requirements

  • •Experience in customer-facing technology roles such as Customer Success, Technical Account Management, Consulting, Solution Architecture, Professional Services, or Technical Support.
  • •Experience managing enterprise customer relationships.
  • •Strong understanding of SaaS, cloud technologies, digital platforms, or enterprise software.
  • •Excellent communication and collaborator management skills, with the ability to align business objectives and technical requirements.
  • •Experience leading cross-functional initiatives and coordinating multiple collaborators.
Experience:SaaSCloudEnterprise softwareCustomer successDigital platformsAdobe Experience Cloud
Skills:CommunicationCollaborator managementStrategic thinkingRisk managementCross-functional coordination
Tech Stack:SaaSCloud technologiesDigital platformsWeb technologiesAPIsIntegrationsData flowsCloud architecturesAdobe Experience Cloud

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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