Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client service","Problem-solving","Integrity","Teamwork","Time management"]

Serve as a problem-solver and trusted advisor in the branch by resolving complex client service issues, providing distinctive teller-level service, and listening for financial wellness needs. Coach tellers, manage day-to-day teller scheduling and line coverage, ensure accurate cash handling and compliance with audit/security procedures, and transition clients to bankers using financial wellness tools and product guidance.

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KeyCorp
KeyCorp
6 hours ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a problem-solver and trusted advisor in the branch by resolving complex client service issues, providing distinctive teller-level service, and listening for financial wellness needs. Coach tellers, manage day-to-day teller scheduling and line coverage, ensure accurate cash handling and compliance with audit/security procedures, and transition clients to bankers using financial wellness tools and product guidance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Resolve more complex client servicing issues and act as a resource for client needs.
  • •Coach tellers while ensuring accurate and efficient teller functions in an in-person branch setting.
  • •Listen for financial wellness opportunities and transition clients to a Banker for deeper conversations.
  • •Manage day-to-day teller line operations, including teller scheduling and guidance on operational/regulatory procedures.
  • •Ensure compliance with compliance, audit, and security procedures, including cash drawer balancing and adherence to KeyBank policies.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience.
  • •3+ years of demonstrated superior client relationship skills.
  • •3+ years of experienced cash handling.
  • •Working knowledge of PC with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, and foster teamwork, with organizational skills for multiple tasks.
Experience:3+ yearsBanking
Education:High School
Skills:Client serviceProblem-solvingIntegrityTeamworkTime management
Licenses:Notary License
Tech Stack:PCWindowsCalculatorATMOnline BankingTelephone Banking

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn