Technical Service Representative

Huntsman
Shanghai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-3 yearsEducation: bachelorsSkills: ["Problem-solving","Customer service","Troubleshooting"]

Provide on-site and in-site technical support for composite customers. Maintain and optimize the composite innovation portfolio by identifying customer needs and developing products aligned with marketing requirements. Deliver product and technical introductions, training, and solution support to customers and distributors, while troubleshooting complaints with cross-functional teams. Collect and share up-to-date market intelligence from relevant industries, customers, and competitors.

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FursaFursa
Huntsman
Huntsman
3 months ago

Technical Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Provide on-site and in-site technical support for composite customers. Maintain and optimize the composite innovation portfolio by identifying customer needs and developing products aligned with marketing requirements. Deliver product and technical introductions, training, and solution support to customers and distributors, while troubleshooting complaints with cross-functional teams. Collect and share up-to-date market intelligence from relevant industries, customers, and competitors.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Comply with HPU policy and local EHS regulations.
  • •Identify customer activities and needs and develop products according to marketing requirements.
  • •Provide technical support and training to key customers and distributors, including new-customer product/technical introductions and ensuring understanding of the product portfolio.
  • •Troubleshoot customer complaints timely and effectively, working with sales, R&D, customer service, and QA.
  • •Collect up-to-date market intelligence from relevant industries, customers, and competitors regularly.

Key Requirements

  • •Minimum bachelor’s degree of polymer science.
  • •At least 2–3 years of composite-related work experience.
  • •PU composite experience is optimal.
  • •Proficiency with MS Office functionalities.
  • •Training in PU composite knowledge/technology/process, product development, customer service, and problem-solving skills.
Experience:2-3 yearsCompositePU composite
Education:Bachelor's in polymer science
Skills:Problem-solvingCustomer serviceTroubleshooting
Tech Stack:MS Office

Company Brief

Huntsman
Huntsman is a global manufacturer of differentiated and specialty chemicals used in industries such as construction, textiles, automotive, and consumer products. It develops and supplies performance materials, polyurethanes, and advanced chemical solutions worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: The Woodlands, United States
Founded: 1970
WebsiteLinkedIn