Manager of Operational Resilience

American Express
New York, Charlotte
Workplace: HybridFull timeUSD 89,250 - 150,250 annuallyFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["Problem-solving","Prioritization","Written communication","Verbal communication","Relationship building"]

Execute key components of the enterprise Operational Resilience program by supporting the design, implementation, and continuous strengthening of resilience capabilities aligned to evolving regulations. Facilitate program activities across Critical/Important Business Services, including dependency mapping, impact tolerance, scenario testing, reporting, and audit readiness. Partner with service owners and cross-functional teams to coordinate crisis response inputs, track regulatory expectations, and help document requirements for resilience tools and data infrastructure.

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FursaFursa
American Express
American Express
1 week ago

Manager of Operational Resilience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Execute key components of the enterprise Operational Resilience program by supporting the design, implementation, and continuous strengthening of resilience capabilities aligned to evolving regulations. Facilitate program activities across Critical/Important Business Services, including dependency mapping, impact tolerance, scenario testing, reporting, and audit readiness. Partner with service owners and cross-functional teams to coordinate crisis response inputs, track regulatory expectations, and help document requirements for resilience tools and data infrastructure.
Location: New York, Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Support execution of the Operational Resilience framework across assigned Critical/Important Business Services, including dependency mapping, impact tolerance assessment, and scenario design.
  • •Apply and help refine standards, procedures, and training to support enterprise-wide adoption of the framework.
  • •Coordinate scenario testing with service owners and interconnected programs (e.g., information security, technology, operational risk, third-party risk management).
  • •Prepare clear, actionable resilience reporting and materials for senior management and governance forums.
  • •Track evolving global regulatory expectations (e.g., SR 20-24, DORA, UK FCA) and support ongoing program alignment and audit readiness.

Pay and Benefits

Salary: USD 89,250 - 150,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsParental LeaveRetirement SavingsFree FinancialWellness StipendCounseling Support

Key Requirements

  • •3+ years of risk management experience with exposure to operational resilience, business continuity, or related program work.
  • •Strong understanding of resilience, business continuity, and crisis preparedness concepts.
  • •Ability to manage multiple priorities under pressure, including regulatory exams and audits.
  • •Self-starter who can independently drive workstreams to completion with limited supervision.
  • •Bachelor’s degree required.
Experience:Operational resilienceBusiness continuityCrisis preparednessRegulatory examsAudits
Education:Bachelor's
Skills:Problem-solvingPrioritizationWritten communicationVerbal communicationRelationship building
Certifications:Business Continuity certificationResilience certification

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn