Senior Customer Onboarding Manager

Postscript
Guatemala
Workplace: RemoteFull timeUSD 97,000 - 117,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Coaching","Mentoring","Problem-solving","Process-orientation","Cross-functional collaboration"]

Guide Postscript’s largest customers through setup and onboarding to ensure they achieve strong results in their first 60 days. Own best-practice communication, optimize campaigns and automations, troubleshoot issues, and consistently hit onboarding health targets. As a senior Onboarding team member, help develop junior teammates and improve the customer journey through close collaboration with Sales and Product, bringing deep marketing technology and lifecycle/retention expertise to multi-channel strategy.

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Postscript
Postscript
1 month ago

Senior Customer Onboarding Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 48 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Guide Postscript’s largest customers through setup and onboarding to ensure they achieve strong results in their first 60 days. Own best-practice communication, optimize campaigns and automations, troubleshoot issues, and consistently hit onboarding health targets. As a senior Onboarding team member, help develop junior teammates and improve the customer journey through close collaboration with Sales and Product, bringing deep marketing technology and lifecycle/retention expertise to multi-channel strategy.
Location: Guatemala
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Run one-on-one onboarding sessions with assigned customers, coaching them through list growth, automations, and campaigns
  • •Grow and develop junior team members and serve as an escalation point
  • •Meet and exceed onboarding health targets
  • •Iterate on the customer journey and collaborate with Sales and Product to deliver a seamless onboarding experience
  • •Develop onboarding frameworks and best practices to integrate Postscript into customers’ broader retention and lifecycle programs

Pay and Benefits

Salary: USD 97,000 - 117,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionRemote WorkPaid LeaveEquity

Key Requirements

  • •5+ years in a customer-facing role, with experience in SaaS or closely related tech preferred
  • •Experience project managing multiple priorities with enterprise-level customers
  • •Ecommerce or martech experience preferred
  • •Demonstrated experience coaching and mentoring
  • •Demonstrated problem solving abilities, including with technical issues
Experience:5+ yearsSaaSEnterpriseEcommerceMartechCustomer onboarding
Skills:CoachingMentoringProblem-solvingProcess-orientationCross-functional collaboration
Tech Stack:SMSAutomationsCampaigns

Company Brief

Postscript
Provides an SMS marketing and conversational commerce platform for ecommerce brands, enabling Shopify merchants to run targeted text message campaigns, grow subscribers, automate flows, and drive revenue through personalized mobile messaging.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: Nashville, United States
Founded: 2018
WebsiteLinkedIn