Instacart

2 days ago

Senior Manager, Technical Account Management (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Found and lead the Technical Account Management (TAM) practice for Storefront Pro, Instacart’s flagship white-label grocery e-commerce platform. Build a TAM team of four and a scalable operating model for platform health, including metrics, portfolio tiering, coverage, and escalation paths. Create intake and prioritization systems across retail partners and internal stakeholders, serve as the senior escalation point, and drive cross-functional technical improvements that shape the product and engineering roadmap.

Location: Ontario, Alberta, British Columbia, Nova Scotia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Hire, train, and develop the TAM team, mentoring into a high-performing practice that owns post-launch technical excellence across the SFP portfolio.
•Define and continuously improve the SFP platform health approach, including key metrics and an operating model covering tiering, account assignment, coverage, and escalation paths.
•Build and operate intake and prioritization systems spanning external retail partners and internal stakeholders, balancing competing demands.
•Serve as the senior escalation point for critical platform issues, communicating up to C-suite and negotiating scope/responsibility boundaries with adjacent teams.
•Initiate and lead cross-functional initiatives for continuous technical improvement, turning account-level patterns into actionable product and engineering roadmap influence.

Pay and Benefits

Salary: CAD 162,000 - 171,000 annually

Equity and Bonus:Equity

Key Requirements

•10+ years of experience in technical account management, solutions engineering/architecture, technical consulting, or software engineering in SaaS/platform environments.
•5+ years leading, hiring, and growing engineering or engineering-adjacent teams, including scaling from early stage.
•Strong communication and presentation skills, including engaging VP-level and C-suite stakeholders on technical and business issues.
•Experience defining and driving large-scale transformation or operational programs across cross-functional organizations with measurable outcomes.
•Hands-on technical depth with complex platform integrations at scale, including REST APIs, authentication, ETL, message queues, async patterns, and error handling/recovery.

Experience:SaaSPlatformEnterprise integrationsE-commerceGrocery retail

Skills:CommunicationPresentation skillsStakeholder managementCross-functional leadershipOperational program leadership

Languages:English

Tech Stack:REST APIsAuthenticationETLMessage queuesAsync patternsError handlingGRPCProtobufMulti-tenancyCI/CDCloud architectures

Company Brief

Instacart

Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn

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Instacart

2 days ago

Senior Manager, Technical Account Management (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Ontario, Alberta, British Columbia, Nova Scotia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Hire, train, and develop the TAM team, mentoring into a high-performing practice that owns post-launch technical excellence across the SFP portfolio.
•Define and continuously improve the SFP platform health approach, including key metrics and an operating model covering tiering, account assignment, coverage, and escalation paths.
•Build and operate intake and prioritization systems spanning external retail partners and internal stakeholders, balancing competing demands.
•Serve as the senior escalation point for critical platform issues, communicating up to C-suite and negotiating scope/responsibility boundaries with adjacent teams.
•Initiate and lead cross-functional initiatives for continuous technical improvement, turning account-level patterns into actionable product and engineering roadmap influence.

Pay and Benefits

Salary: CAD 162,000 - 171,000 annually

Equity and Bonus:Equity

Key Requirements

•10+ years of experience in technical account management, solutions engineering/architecture, technical consulting, or software engineering in SaaS/platform environments.
•5+ years leading, hiring, and growing engineering or engineering-adjacent teams, including scaling from early stage.
•Strong communication and presentation skills, including engaging VP-level and C-suite stakeholders on technical and business issues.
•Experience defining and driving large-scale transformation or operational programs across cross-functional organizations with measurable outcomes.
•Hands-on technical depth with complex platform integrations at scale, including REST APIs, authentication, ETL, message queues, async patterns, and error handling/recovery.

Experience:SaaSPlatformEnterprise integrationsE-commerceGrocery retail

Skills:CommunicationPresentation skillsStakeholder managementCross-functional leadershipOperational program leadership

Languages:English

Tech Stack:REST APIsAuthenticationETLMessage queuesAsync patternsError handlingGRPCProtobufMulti-tenancyCI/CDCloud architectures

Company Brief

Instacart

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn