NTT

3 weeks ago

Senior IT Support Engineer with Japanese and English

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Reposted: first listed 12 hours ago

Job Summary

Provide white-glove VIP technical support both onsite and remotely for executives, ensuring an excellent end-user experience. Troubleshoot and resolve complex issues, performing advanced repairs, parts replacement, and upgrades across desktops/laptops, printers, and tablets. Coordinate with onsite facilities and technical contacts, document resolutions, and support scheduled installations. May lead, mentor, and act as an escalation point, with travel and after-hours calls per instructions.

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Deliver onsite and remote VIP executive technical support with high customer service.
•Perform advanced troubleshooting, parts replacement, system upgrades, deployments, and repairs for desktops/laptops, printers, and tablets.
•Identify issues that could impact end-user experience and take corrective action.
•Coordinate readiness and delivery issues with onsite facilities and technical contacts; document and track resolutions.
•Provide team leadership and mentoring at times, and act as an escalation point for less experienced team members; travel may be required.

Travel: Medium travel

Key Requirements

•4-6 years of relevant experience in IT support and troubleshooting.
•Proficiency in Windows operating environment and core tools such as Word, Excel, PowerPoint, Visio, and Outlook.
•Strong knowledge of Windows OS and advanced client service skills for VIP/user support.
•Ability to troubleshoot complex technical issues and perform desktop/laptop/printer/tablet remediation and installations.
•A+ desktop or equivalent skillset required; MCP, MCSE, CNE, or Network+ certification preferred, with excellent Japanese communication (English preferred).

Experience:4-6 years

Education:Bachelor's

Skills:Customer serviceTroubleshootingIndependent judgmentDocumentationMentoring

Certifications:A+MCPMCSECNENetwork+

Languages:JapaneseEnglish

Tech Stack:WindowsWordExcelPowerPointVisioOutlookLinux/UnixDesktopsNotebooksPrintersTablets

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT