Senior IT Support Engineer with Japanese and English

NTT
Japan
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 4-6 yearsEducation: bachelorsSkills: ["Customer service","Troubleshooting","Independent judgment","Documentation","Mentoring"]

Provide white-glove VIP technical support both onsite and remotely for executives, ensuring an excellent end-user experience. Troubleshoot and resolve complex issues, performing advanced repairs, parts replacement, and upgrades across desktops/laptops, printers, and tablets. Coordinate with onsite facilities and technical contacts, document resolutions, and support scheduled installations. May lead, mentor, and act as an escalation point, with travel and after-hours calls per instructions.

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FursaFursa
NTT
NTT
2 months ago

Senior IT Support Engineer with Japanese and English

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide white-glove VIP technical support both onsite and remotely for executives, ensuring an excellent end-user experience. Troubleshoot and resolve complex issues, performing advanced repairs, parts replacement, and upgrades across desktops/laptops, printers, and tablets. Coordinate with onsite facilities and technical contacts, document resolutions, and support scheduled installations. May lead, mentor, and act as an escalation point, with travel and after-hours calls per instructions.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Deliver onsite and remote VIP executive technical support with high customer service.
  • •Perform advanced troubleshooting, parts replacement, system upgrades, deployments, and repairs for desktops/laptops, printers, and tablets.
  • •Identify issues that could impact end-user experience and take corrective action.
  • •Coordinate readiness and delivery issues with onsite facilities and technical contacts; document and track resolutions.
  • •Provide team leadership and mentoring at times, and act as an escalation point for less experienced team members; travel may be required.
Travel: Medium travel

Key Requirements

  • •4-6 years of relevant experience in IT support and troubleshooting.
  • •Proficiency in Windows operating environment and core tools such as Word, Excel, PowerPoint, Visio, and Outlook.
  • •Strong knowledge of Windows OS and advanced client service skills for VIP/user support.
  • •Ability to troubleshoot complex technical issues and perform desktop/laptop/printer/tablet remediation and installations.
  • •A+ desktop or equivalent skillset required; MCP, MCSE, CNE, or Network+ certification preferred, with excellent Japanese communication (English preferred).
Experience:4-6 years
Education:Bachelor's
Skills:Customer serviceTroubleshootingIndependent judgmentDocumentationMentoring
Certifications:A+MCPMCSECNENetwork+
Languages:JapaneseEnglish
Tech Stack:WindowsWordExcelPowerPointVisioOutlookLinux/UnixDesktopsNotebooksPrintersTablets

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn