Mercedes-Benz of North Orlando - Service Advisor

AutoNation
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer experience","Communication","Consultative selling","Interpersonal skills","Organizational skills"]

Serve as the key link between service technicians and customers in a dealership service lane. You’ll schedule and prepare appointments, explain technician recommendations in clear language, and use a consultative approach to support ongoing maintenance and optional upsell opportunities. The role focuses on delivering an excellent customer experience, producing transparent repair orders, coordinating timely work completion, and following up to ensure satisfaction and meet sales and customer satisfaction targets.

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FursaFursa
AutoNation
AutoNation
4 weeks ago

Mercedes-Benz of North Orlando - Service Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the key link between service technicians and customers in a dealership service lane. You’ll schedule and prepare appointments, explain technician recommendations in clear language, and use a consultative approach to support ongoing maintenance and optional upsell opportunities. The role focuses on delivering an excellent customer experience, producing transparent repair orders, coordinating timely work completion, and following up to ensure satisfaction and meet sales and customer satisfaction targets.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Set, confirm, and prepare customer service appointments.
  • •Greet customers and determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
  • •Explain technician recommendations and provide transparent repair order cost and time estimates.
  • •Coordinate with technicians and parts associates to ensure timely completion of work and communicate status updates to customers.
  • •Follow up to ensure satisfaction and support maintenance planning using a consultative, upsell approach while meeting sales and customer satisfaction targets.

Pay and Benefits

Perks:Health InsuranceDentalVision401kMaternity Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Demonstrated ability to provide an exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Prior sales experience preferred but not required.
  • •Strong communication, consultative, interpersonal, and organizational skills, with willingness to follow up with customers.
Education:High School
Skills:Customer experienceCommunicationConsultative sellingInterpersonal skillsOrganizational skills
Licenses:Valid in-state driver’s license

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn