Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior CX data analyst delivering analytics, reporting, and process optimization to improve customer experience. Partners with CX, product, and operations to measure performance, identify improvement opportunities, and drive data-driven decisions using SQL, dashboards, and AI-assisted workflows in a remote setting.

Location: Belgrade

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using tools like BigQuery and ClickHouse.
•Build dashboards in Tableau, Metabase.
•Detect behavioral and performance trends among agents and support teams.
•Partner with QA to identify root causes in agent behavior and customer issues.

Pay and Benefits

Perks:RelocationEquityRemote Work

Key Requirements

•3+ years of experience as a data analyst in a fast-paced, data-heavy environment.
•Advanced SQL skills (preferably in BigQuery and/or ClickHouse).
•Proficiency in Python for data analysis, automation, and integration tasks.
•Experience with data visualization tools (e.g. Tableau, Metabase, Looker).
•Understanding of Airflow, DAG orchestration, and modern data pipelines.

Experience:3+ yearsFintech

Skills:CommunicationPresentationProblem-solvingTeamwork

Languages:English

Tech Stack:BigQueryClickHouseTableauMetabaseLookerPythonAirflowLLM APIs

Company Brief

Tabby

Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Tabby

2 months ago

Senior Data Analyst (CX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Belgrade

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Analyze large-scale datasets related to agent performance, support interactions and QA.
•Write optimized SQL queries using tools like BigQuery and ClickHouse.
•Build dashboards in Tableau, Metabase.
•Detect behavioral and performance trends among agents and support teams.
•Partner with QA to identify root causes in agent behavior and customer issues.

Pay and Benefits

Perks:RelocationEquityRemote Work

Key Requirements

•3+ years of experience as a data analyst in a fast-paced, data-heavy environment.
•Advanced SQL skills (preferably in BigQuery and/or ClickHouse).
•Proficiency in Python for data analysis, automation, and integration tasks.
•Experience with data visualization tools (e.g. Tableau, Metabase, Looker).
•Understanding of Airflow, DAG orchestration, and modern data pipelines.

Experience:3+ yearsFintech

Skills:CommunicationPresentationProblem-solvingTeamwork

Languages:English

Tech Stack:BigQueryClickHouseTableauMetabaseLookerPythonAirflowLLM APIs

Company Brief

Tabby

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor