Department Manager

Apparel Group
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 3-4 yearsEducation: high_schoolSkills: ["Leadership","Coaching","Customer service","Team development"]

Oversee day-to-day operations of a department within a big-box store, driving sales, managing KPIs, and mentoring a team. Responsible for stock management, customer service, and visual merchandising while coordinating with store leadership to align with overall store goals and enhance the customer experience.

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FursaFursa
Apparel Group
Apparel Group
6 months ago

Department Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Oversee day-to-day operations of a department within a big-box store, driving sales, managing KPIs, and mentoring a team. Responsible for stock management, customer service, and visual merchandising while coordinating with store leadership to align with overall store goals and enhance the customer experience.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Oversee the overall performance of the assigned department within a large-format store, ensuring operational excellence.
  • •Manage daily operations, ensuring adherence to company policies and standards across stock management, sales, and customer service.
  • •Ensure the department consistently achieves key store KPIs, such as sales targets, conversion rates, customer satisfaction scores, and stock loss prevention.
  • •Collaborate with other department managers and the Store Manager to ensure alignment with store-wide objectives.
  • •Track key KPIs for the department, regularly analyzing sales, stock levels, and staff productivity to ensure alignment with targets.
  • •Provide regular reports on department performance to the Store Manager, highlighting areas of success and identifying opportunities for improvement.
  • •Implement necessary adjustments to department processes based on KPI analysis to drive improvements and meet overall store objectives.
  • •Ensure the department maintains high visual merchandising standards, creating an inviting shopping experience for customers.
  • •Work closely with the visual merchandising team to adapt displays according to seasonal changes, promotions, and product launches.
  • •Monitor customer interactions within the department, ensuring that the team delivers excellent service, responds to customer needs, and promotes loyalty programs.
  • •Manage department inventory levels, ensuring product availability while minimizing stock losses and overstocking.
  • •Regularly audit stock and coordinate with the store’s replenishment team to ensure timely refills and product rotation.
  • •Handle department-specific operational tasks such as rostering, scheduling, and handling customer inquiries or grievances.
  • •Maintain a strong awareness of security within the department, taking proactive measures to minimize stock loss through theft or damage.
  • •Ensure adherence to all store safety protocols, creating a secure environment for both staff and customers.
  • •Lead, mentor, and develop the department team, ensuring they are equipped with the skills and support necessary to achieve their goals.
  • •Conduct regular coaching and training sessions to improve team performance, focusing on customer service excellence, product knowledge, and operational efficiency.
  • •Foster a positive team culture that encourages growth, collaboration, and high productivity within the department.

Key Requirements

  • •3-4 years of experience in retail, preferably in a big-box or large-format store.
  • •Strong leadership abilities with a proven track record of mentoring and developing teams.
Experience:3-4 yearsRetailBig-boxDepartment store
Education:High School
Skills:LeadershipCoachingCustomer serviceTeam development

Company Brief

Apparel Group
Apparel Group is a global fashion and lifestyle retail conglomerate operating a portfolio of international and homegrown brands across store and online channels, managing franchising, wholesale and retail operations across the Middle East, Asia and beyond.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1996
WebsiteLinkedIn