Product Manager – Airport Operations Technology

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical skills","Planning","Stakeholder management","Communication","Negotiation"]

Define and deliver technology capabilities supporting airport operations across Etihad’s global network. Own the product roadmap, backlog, and delivery plan for Airport Operations technology products, including Amadeus Customer Management and related airport systems. Coordinate ORAT activities for airport openings and station start-ups, manage upgrades and regulatory updates, and act as the primary interface across Airport Operations, Digital Technology, Amadeus, authorities, ground handlers, and vendors—ensuring safe, efficient go-lives.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Product Manager – Airport Operations Technology

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Job Summary

Define and deliver technology capabilities supporting airport operations across Etihad’s global network. Own the product roadmap, backlog, and delivery plan for Airport Operations technology products, including Amadeus Customer Management and related airport systems. Coordinate ORAT activities for airport openings and station start-ups, manage upgrades and regulatory updates, and act as the primary interface across Airport Operations, Digital Technology, Amadeus, authorities, ground handlers, and vendors—ensuring safe, efficient go-lives.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Own the roadmap, backlog, and delivery plan for Airport Operations technology products, including Amadeus Customer Management and related airport systems.
  • •Lead delivery of system upgrades, enhancements, configuration changes, regulatory updates, and technology releases across internal teams and external suppliers.
  • •Partner with Airport Operations to define requirements, prioritize initiatives, and translate business needs into product outcomes.
  • •Coordinate ORAT activities for airport openings, station start-ups, migrations, and operational changes, ensuring readiness, testing, stakeholder alignment, and cutover preparedness.
  • •Act as the primary interface between stakeholders (Airport Operations, Digital Technology, Amadeus, airport authorities, ground handlers, and vendors) and support UAT, go-live, hyper care, and continuous service improvement.

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related discipline.
  • •5+ years’ experience in Product Management, Technology Delivery, Airport Operations Technology, or Aviation Systems.
  • •Professional certifications such as CSPO, SAFe Product Owner/Product Manager, PMP, PRINCE2, or Scrum Master (preferred).
  • •Strong knowledge of airport operations and passenger processing systems (check-in, boarding, baggage management, disruption handling, ground handling, ORAT, operational readiness).
  • •Proficiency with Agile delivery and tools such as Jira, Azure DevOps, Confluence, Microsoft Project (or equivalents).
Experience:5+ yearsAviationAirport operationsTechnology deliveryAirport systems
Education:Bachelor's in Computer Science, Engineering, Business Administration, or related discipline
Skills:Analytical skillsPlanningStakeholder managementCommunicationNegotiation
Certifications:CSPOSAFe Product Owner/Product ManagerPMPPRINCE2Scrum Master
Languages:English (UK)
Tech Stack:Amadeus Customer ManagementAgileJiraAzure DevOpsConfluenceMicrosoft Project

Eligibility

Nationality:UAE National

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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