Customer Success Manager - SAP Academy for Customer Success - Switzerland (Hybrid) (Zürich-Flughafen, Zurich, CH, 8058)

SAP
Zurich
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Issue resolution","Escalation management","Problem-solving","Collaboration"]

Guide customers through their business journey with SAP Cloud solutions by overseeing key milestones from deal signature through provisioning, implementation progress, and value realization. Drive customer satisfaction, retention, renewals, references, and upsells across your solution portfolio. Complete a 10-month learn-apply SAP Academy program with onboarding, mentoring, and practical customer exposure, then transition into a direct CSM role in your market.

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FursaFursa
SAP
SAP
4 hours ago

Customer Success Manager - SAP Academy for Customer Success - Switzerland (Hybrid) (Zürich-Flughafen, Zurich, CH, 8058)

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Last checked: 4 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP Cloud solutions by overseeing key milestones from deal signature through provisioning, implementation progress, and value realization. Drive customer satisfaction, retention, renewals, references, and upsells across your solution portfolio. Complete a 10-month learn-apply SAP Academy program with onboarding, mentoring, and practical customer exposure, then transition into a direct CSM role in your market.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply SAP Academy program with classroom and field phases to build readiness for customer-facing CSM work.
  • •Serve as strategic point of contact within your solution portfolio, leveraging SAP resources to maintain overall customer health.
  • •Oversee customer milestones across the lifecycle—from deal signature through provisioning, monitoring implementation progress, and achieving business case outcomes.
  • •Drive customer satisfaction, retention, renewals, references, and upsells for SAP Cloud products.
  • •Enhance solution-portfolio skills and focus on retention and value realization after program onboarding and mentoring.
Travel: Extensive travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Proven ability to provide strategic guidance that drives customer success and long-term value, including issue resolution and escalation management.
  • •Cooperative, productive approach to internal and external working relationships.
  • •Ability to quickly learn, adapt, and apply knowledge to deliver results in changing environments.
  • •Proficiency in English and German to engage with a global network.
Experience:2-3 years
Skills:Strategic guidanceIssue resolutionEscalation managementProblem-solvingCollaboration
Languages:EnglishGerman
Tech Stack:SAPCloudS/4HANA FinanceFinance & Quote to Cash (Q2C)SAP SuccessFactors (HCM)SAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)AI fundamentalsAgentic AIContext Engineering

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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