IT Assistant

FIVE Hotels & Resorts
Dubai
Workplace: OnsiteFull timeAED 2,000 - 2,000 monthlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Attention to detail","Proactivity","Confidentiality"]

Provide hands-on technical support to guests and internal teams by troubleshooting hardware, software, and network issues, monitoring connectivity, and promptly resolving support tickets. Assist with setup and configuration of computers and IT equipment, and maintain networks and security measures. Install and maintain servers, switches, and routers, support vendor coordination, and keep accurate inventory and documentation while following IT service standards and SOPs.

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FursaFursa
FIVE Hotels & Resorts
FIVE Hotels & Resorts
1 week ago

IT Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide hands-on technical support to guests and internal teams by troubleshooting hardware, software, and network issues, monitoring connectivity, and promptly resolving support tickets. Assist with setup and configuration of computers and IT equipment, and maintain networks and security measures. Install and maintain servers, switches, and routers, support vendor coordination, and keep accurate inventory and documentation while following IT service standards and SOPs.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide next-level technical support by addressing hardware, software, and network-related issues for guests and team members.
  • •Assist with setup and configuration of computer systems, printers, and IT equipment; respond to support tickets and document issues and resolutions.
  • •Monitor and maintain wired and wireless computer networks to ensure connectivity, performance, and security.
  • •Implement network security measures, enforce IT security policies, and conduct regular audits for security assessments.
  • •Install, configure, and maintain servers, switches, routers, and other network devices; maintain hardware/software inventory and adhere to SOPs and service standards.

Pay and Benefits

Salary: AED 2,000 monthly

Key Requirements

  • •1.5–2 years of experience in a hospitality environment.
  • •A Bachelor’s degree in Computer Science, Information Technology, or a related field would be advantageous.
  • •Strong knowledge of computer systems, networks, hardware, and software.
  • •Proficiency in troubleshooting and resolving technical issues with good communication skills.
  • •Familiarity with hotel-specific applications and property management systems such as Opera and Simphony is a plus.
Experience:1-3 yearsHospitality
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:CommunicationProblem-solvingAttention to detailProactivityConfidentiality
Tech Stack:OperaSimphonyComputer networksHardwareSoftwareServersSwitchesRoutersWired and wireless networks

Company Brief

FIVE Hotels & Resorts
Operates a portfolio of luxury hotels, residences, and lifestyle destinations offering upscale accommodations, dining, spa, and event services across international leisure and city locations, with flagship properties in Dubai and other global markets.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn