Lockbox Support Specialist M-F 8am-4:30pm

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeUSD 44,300 - 73,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Teamwork","Leadership","Communication","Problem-solving","Organizational skills"]

Direct and support workflow in the lockbox operations department, monitoring productivity, quality, and compliance with bank policies. You will assist across departmental functions, resolve escalated operational and customer-service issues, and oversee onboarding/training for new hires while promoting teamwork and cross-training. Perform hands-on lockbox processing tasks (e.g., capture repair, item research, overnight and international handling) and improve efficiency through process improvement.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

Lockbox Support Specialist M-F 8am-4:30pm

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Direct and support workflow in the lockbox operations department, monitoring productivity, quality, and compliance with bank policies. You will assist across departmental functions, resolve escalated operational and customer-service issues, and oversee onboarding/training for new hires while promoting teamwork and cross-training. Perform hands-on lockbox processing tasks (e.g., capture repair, item research, overnight and international handling) and improve efficiency through process improvement.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Direct workflow and prioritize work, monitoring productivity, quality, and procedures while providing feedback to management.
  • •Assist in all departmental areas as needed and resolve escalated operational and customer service issues.
  • •Oversee training of new hires on departmental and bank procedures and individual job responsibilities.
  • •Perform lockbox support functions such as capture repair, researching questionable items, and receiving/logging overnight and international items.
  • •Identify and implement work efficiencies through process improvement techniques; monitor daily file transmissions and resolve data entry questions.

Pay and Benefits

Salary: USD 44,300 - 73,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Two (2) years experience in Lockbox or comparable area.
  • •Demonstrated ability to work in a team environment.
  • •Proven leadership skills and strong verbal and written communication skills.
  • •Experience with Microsoft products such as Access, Word, Excel, PowerPoint, and Outlook (a plus).
Education:High School
Skills:TeamworkLeadershipCommunicationProblem-solvingOrganizational skills
Tech Stack:Microsoft AccessMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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