Unstructured

3 months ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer to troubleshoot production issues across cloud infrastructure, Kubernetes, networking, and data pipelines for enterprise customers. You’ll own production issues, debug using logs and metrics, collaborate with Engineering and Solutions teams, and build runbooks and tooling to improve reliability in AWS/GCP/Azure environments. This role focuses on deep debugging, customer advocacy, and driving root-cause resolutions in fast-moving settings.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Triage and resolve customer issues across VPC deployments, APIs, and data pipelines
•Debug production systems using logs, metrics, and system-level analysis
•Reproduce issues and drive them to resolution with Engineering
•Help customers operate Unstructured in AWS, GCP, or Azure environments
•Troubleshoot Kubernetes, Docker, networking (VPC, private endpoints), and IAM issues

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityParantal Leave

Key Requirements

•3+ years in Technical Support, SRE, DevOps, or similar roles supporting production systems
•Strong experience with cloud environments (AWS, GCP, or Azure), especially VPC networking
•Hands-on experience with Kubernetes and Docker
•Proficiency in Python skills for scripting, API integration, and automation
•Proven ability to debug production or distributed systems end-to-end

Experience:3+ yearsCloud computingEnterprise softwareSREDevOps

Skills:CommunicationProblem-solvingTroubleshootingCollaborationOwnership

Languages:English

Tech Stack:AWSGCPAzureKubernetesDockerPythonAPIsDatadogPrometheusGrafana

Company Brief

Unstructured

Provides tools and libraries to extract, process, and structure data from various document types (PDFs, HTML, emails, images) for downstream ML and analytics workflows, enabling developers to turn unstructured content into usable data programmatically.

Industry: Data Infrastructure

Website

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Unstructured

3 months ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Triage and resolve customer issues across VPC deployments, APIs, and data pipelines
•Debug production systems using logs, metrics, and system-level analysis
•Reproduce issues and drive them to resolution with Engineering
•Help customers operate Unstructured in AWS, GCP, or Azure environments
•Troubleshoot Kubernetes, Docker, networking (VPC, private endpoints), and IAM issues

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityParantal Leave

Key Requirements

•3+ years in Technical Support, SRE, DevOps, or similar roles supporting production systems
•Strong experience with cloud environments (AWS, GCP, or Azure), especially VPC networking
•Hands-on experience with Kubernetes and Docker
•Proficiency in Python skills for scripting, API integration, and automation
•Proven ability to debug production or distributed systems end-to-end

Experience:3+ yearsCloud computingEnterprise softwareSREDevOps

Skills:CommunicationProblem-solvingTroubleshootingCollaborationOwnership

Languages:English

Tech Stack:AWSGCPAzureKubernetesDockerPythonAPIsDatadogPrometheusGrafana

Company Brief

Unstructured

Industry: Data Infrastructure

Website