Customer Success Manager

Atlassian
Bengaluru
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Trusted advisor","Cross-functional orchestration","Executive communication","Data-driven prioritization","Adaptability"]

Own enterprise customer outcomes by building trusted relationships from C-suite through global teams. Lead customer Success Plans using Success Plans, QBRs, and measurable value realization to drive adoption, expansion, and long-term growth. Combine product expertise across Atlassian solutions and AI capabilities with early risk identification to mitigate churn. Serve as the Voice of the Customer by sharing feedback that helps Atlassian better support enterprise customers.

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FursaFursa
Atlassian
Atlassian
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own enterprise customer outcomes by building trusted relationships from C-suite through global teams. Lead customer Success Plans using Success Plans, QBRs, and measurable value realization to drive adoption, expansion, and long-term growth. Combine product expertise across Atlassian solutions and AI capabilities with early risk identification to mitigate churn. Serve as the Voice of the Customer by sharing feedback that helps Atlassian better support enterprise customers.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop trusted advisor relationships with customers from C-suite to global teams and drive urgency for customer action.
  • •Create and run customer Success Plans, including check-ins and QBRs, anchored in measurable outcomes and adoption signals.
  • •Manage post-sales activities using product expertise to support adoption, expansion, and lifecycle value realization.
  • •Mitigate churn through early risk identification, escalation, and mitigation using data and customer signals.
  • •Provide the Voice of the Customer with internal feedback to improve how Atlassian serves enterprise customers.

Key Requirements

  • •5-8 years in Customer Success or account management managing Enterprise customers with a complex SaaS portfolio.
  • •Experience leading strategic, multi-stakeholder engagements and influencing outcomes without direct authority.
  • •Ability to establish trust as a trusted advisor and guide measurable customer outcomes.
  • •Experience using Success Plans with success metrics; ability to quantify value and connect adoption to business outcomes.
  • •Technical fluency with SaaS platforms plus Jira/Confluence use cases and configuration trade-offs.
Experience:5-8 yearsSaaSEnterprise customer successAccount management
Skills:Trusted advisorCross-functional orchestrationExecutive communicationData-driven prioritizationAdaptability
Tech Stack:JiraConfluenceGainsightSalesforceTableauAI

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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