PremierOne Remote System Admin

Motorola Solutions
Ohio
Workplace: RemoteFull timeUSD 80,000 - 90,000 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: associatesSkills: ["Communication","Customer relationship-building","Problem-solving","Multitasking","Works well independently"]

Support public safety agencies by administering PremierOne CAD and/or PremierOne RMS within the Video and Software Services Central Region Field Services team. Provide remote backfill and onsite support when needed, troubleshoot and escalate incidents through resolution, run diagnostics with approved MSI tools, and perform maintenance and software patching on covered physical and virtual servers.

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FursaFursa
Motorola Solutions
Motorola Solutions
2 months ago

PremierOne Remote System Admin

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Support public safety agencies by administering PremierOne CAD and/or PremierOne RMS within the Video and Software Services Central Region Field Services team. Provide remote backfill and onsite support when needed, troubleshoot and escalate incidents through resolution, run diagnostics with approved MSI tools, and perform maintenance and software patching on covered physical and virtual servers.
Location: Ohio
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide tailored technical customer operations support for PremierOne CAD and/or PremierOne RMS.
  • •Backfill remote system administrator coverage and provide onsite support to customer sites when needed.
  • •Review workflows, procedures, and performance to develop operational efficiency strategies for CAD/RMS.
  • •Document, analyze, validate, and escalate PremierOne CAD/RMS incidents/problems through full resolution.
  • •Perform diagnostics and periodic system maintenance and software patching on physical and virtual servers.
Travel: High travel

Pay and Benefits

Salary: USD 80,000 - 90,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysEquity

Key Requirements

  • •High school diploma or equivalent; associate’s or bachelor’s degree required/preferred.
  • •3+ years of IT and/or Public Safety experience, including customer service or Records Management Systems experience.
  • •Experience with Public Safety applications involving CAD/RMS/Mobile and 911 center equipment preferred.
  • •Demonstrated ability to work with enterprise hardware and software solutions; HP preferred.
  • •Must be able to obtain a background clearance and successfully pass a fingerprint background check per CJIS Security Policy.
Experience:3+ yearsPublic safetyEmergency servicesIT operationsCustomer service
Education:Associate's
Skills:CommunicationCustomer relationship-buildingProblem-solvingMultitaskingWorks well independently
Tech Stack:PremierOne CADPremierOne RMSComputer Aided DispatchRecords Management SystemsMobile Data ComputingMSI toolsHP

Eligibility

Security Clearance:CJIS fingerprint background check

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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