Russian Speaking Application Support Group Agent

Interactive Brokers Group
Budapest
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Communication","Independence","Organization","Multitasking","Client-focused"]

Support the onboarding process for new clients in Europe as part of the New Accounts Team in Budapest. You’ll provide client-facing assistance via phone, ticketing, and live chat, validate onboarding documentation for European regulations, and perform AML/KYC checks. Coordinate with clients, sales representatives, and internal departments to troubleshoot account setup and verification issues while ensuring every step complies with internal policies and regulatory standards.

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FursaFursa
Interactive Brokers Group
Interactive Brokers Group
2 weeks ago

Russian Speaking Application Support Group Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Support the onboarding process for new clients in Europe as part of the New Accounts Team in Budapest. You’ll provide client-facing assistance via phone, ticketing, and live chat, validate onboarding documentation for European regulations, and perform AML/KYC checks. Coordinate with clients, sales representatives, and internal departments to troubleshoot account setup and verification issues while ensuring every step complies with internal policies and regulatory standards.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide customer support to institutional and retail clients via phone, ticketing system, and live chat during the account opening process.
  • •Validate documentation for new account openings under European regulations.
  • •Perform AML and KYC checks by cross-referencing internal and external databases.
  • •Coordinate with clients, sales representatives, and internal departments to move onboarding forward.
  • •Collaborate with cross-functional teams to troubleshoot account setup and verification issues while ensuring compliance.

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual BonusHealth InsuranceMeal AllowanceHybrid WorkRecreational Pass

Key Requirements

  • •Commercial apprenticeship or equivalent.
  • •Fluency in English with advanced Russian language skills.
  • •Strong communication skills and ability to work independently.
  • •Proficient PC usage and internet-based tools.
  • •Interest in financial markets, regulation, or client operations (plus).
Experience:FintechFinancial services
Education:Certification / Diploma
Skills:CommunicationIndependenceOrganizationMultitaskingClient-focused
Languages:EnglishRussian
Tech Stack:PCInternet-based tools

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn