Customer Service Advocate

Carvana
San Diego
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Problem-solving","Safety awareness","Attention to detail"]

Create a memorable customer pickup experience as the on-site face of Carvana’s car Vending Machine. Complete customer paperwork and enter thorough notes into the customer tracking system, and promptly resolve customer questions or minor vending-machine issues. Maintain safe driving habits and a clean driving record in line with Carvana’s CMV Driver Qualification policy. The role includes set shifts and requires physical activity, vehicle handling, and strong English communication.

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Carvana
Carvana
2 months ago

Customer Service Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Closed
Reposted: similar role first listed 8 months ago

Job Summary

Create a memorable customer pickup experience as the on-site face of Carvana’s car Vending Machine. Complete customer paperwork and enter thorough notes into the customer tracking system, and promptly resolve customer questions or minor vending-machine issues. Maintain safe driving habits and a clean driving record in line with Carvana’s CMV Driver Qualification policy. The role includes set shifts and requires physical activity, vehicle handling, and strong English communication.
Location: San Diego
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the on-site face of Carvana when customers come onsite to the car Vending Machine.
  • •Create an amazing and memorable pick up experience for customers.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Address customer questions and minor technical issues related to the vending machine process.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 22 - 24 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading onto the Vending Machine.
  • •Must read, write, speak, and understand English.
  • •Frequent driving with excellent visual acuity and manual dexterity; must possess a valid driver’s license.
  • •Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
Experience:2+ years
Skills:Customer serviceCommunicationProblem-solvingSafety awarenessAttention to detail
Licenses:NotaryVehicle Verifier
Languages:English
Tech Stack:Customer tracking systemDMV/title and registration systems

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn