UAE Nationals Only- RAK Branch- Senior Personal Banking Advisor- RBG -Call Center- Client Experience and Conduct Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Customer focus","Communication","Listening"]

Serve customers over the phone as a Senior Personal Banking Advisor, handling inquiries, understanding banking needs, and providing excellent service that drives loyalty. Resolve issues on the spot, explain banking procedures and products, and convert sales opportunities to meet financial targets. Capture and report customer feedback to support continual product development, while delivering consistent client experience in the call center environment.

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FursaFursa
Mashreq
Mashreq
2 days ago

UAE Nationals Only- RAK Branch- Senior Personal Banking Advisor- RBG -Call Center- Client Experience and Conduct Group

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Last checked: 1 hour agoStatus: Live

Job Summary

Serve customers over the phone as a Senior Personal Banking Advisor, handling inquiries, understanding banking needs, and providing excellent service that drives loyalty. Resolve issues on the spot, explain banking procedures and products, and convert sales opportunities to meet financial targets. Capture and report customer feedback to support continual product development, while delivering consistent client experience in the call center environment.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Interact with customers over the phone to understand banking needs.
  • •Provide excellent customer service to achieve customer loyalty.
  • •Resolve problems over the telephone on the spot.
  • •Clarify and explain banking procedures and products over the telephone.
  • •Convert sales opportunities and capture/report customer feedback.

Key Requirements

  • •University graduate (preferably with some finance/banking or maths component).
  • •1–3 years of experience.
  • •Strong customer focus with excellent communication and listening skills.
  • •Bilingual capability.
  • •Computer literate.
Experience:1-3 years
Education:
Skills:Customer focusCommunicationListening

Eligibility

Nationality:UAE National

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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