Operations/Customer Service Delivery Manager
GovCIO
United States
Workplace: HybridFull timeUSD 135,000 - 144,497 annuallyFunction: Customer Support (Service Desk)Experience: 8-12 yearsEducation: bachelorsSkills: ["Customer communication","Stakeholder management","Operational delivery management","Process analysis","Continuous improvement"]Lead operations and service delivery for NIH-CIT, coordinating customer outreach, capturing feedback, and translating customer input into service improvements. Work with program and section managers to address customer concerns, refine roadmaps, and ensure delivery assurance by monitoring SLAs and KPIs using CONNECT. Oversee a team of customer liaisons, manage stakeholder communication, and analyze internal and third-party processes to optimize service delivery and improve customer satisfaction.
