Manager Onboarding Operations AMER

Remote
Colombia
Workplace: RemoteFull timeUSD 46,300 - 52,050 annuallyFunction: Business OperationsSkills: ["Leadership","Stakeholder management","Judgement","Problem-solving","Communication"]

Lead and coach a high-volume, regionally aligned onboarding operations team across multiple countries. Own delivery quality, operational targets, compliance, and performance across the employee onboarding lifecycle, serving as an escalation point for complex cases. Use data to monitor capacity, quality, and risk, and drive continuous improvements by standardizing and automating workflows, including responsible adoption of AI and automation tools.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Remote
Remote
3 days ago

Manager Onboarding Operations AMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and coach a high-volume, regionally aligned onboarding operations team across multiple countries. Own delivery quality, operational targets, compliance, and performance across the employee onboarding lifecycle, serving as an escalation point for complex cases. Use data to monitor capacity, quality, and risk, and drive continuous improvements by standardizing and automating workflows, including responsible adoption of AI and automation tools.
Location: Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and mentor an aligned Onboarding Operations team to create an inclusive, high-performing environment.
  • •Own team performance, delivery quality, and achievement against operational targets and service standards.
  • •Manage people leadership including motivation, feedback, performance reviews, difficult conversations, and conflict resolution.
  • •Act as escalation point for complex employee onboarding and operational challenges; coordinate cross-functional ownership and escalate to leadership when required.
  • •Use data to track performance, capacity, quality, and risk; continuously improve onboarding processes and lead adoption of approved AI/automation tools with training, controls, and human oversight.

Pay and Benefits

Salary: USD 46,300 - 52,050 annually
Perks:Remote WorkPaid LeavePaid ParentalEquityHome OfficeLearning BudgetGym MembershipHealth Insurance

Key Requirements

  • •Demonstrated people-management experience in a high-volume operational environment.
  • •Build trust and accountability; empower others and drive team performance and outcomes.
  • •Develop scalable operational processes while maintaining quality, compliance, and strong employee/customer experience.
  • •Understand employment and/or labour laws, benefits, payroll, and employment contracts across multiple countries (or learn quickly).
  • •Comfortable using data and AI/automation tools to improve productivity, identify risks, and recommend improvements.
Skills:LeadershipStakeholder managementJudgementProblem-solvingCommunication
Languages:English
Tech Stack:AIAutomation

Company Brief

Remote
Provides a global HR and payroll platform for hiring, paying, and managing distributed teams across countries. Helps companies handle contractor payments, employer of record services, compliance, benefits, and international workforce administration.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn