Allianz

1 month ago

Assistant Manager, Claims Standards and Performance Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead and optimize claims systems and processes, driving automation, digitalisation, and AI-enabled solutions to improve operational effectiveness, governance, and service delivery. Manage system enhancements, CRs, UAT, defect tracking, and post-implementation validation for end-to-end claims operations in Kuala Lumpur.

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Identifying processes which can be automated.
•Enhancement of Merimen / OPUS and interface for customer / insured claims notifications, submission of documents and claims status enquiry.
•Support and execute assigned Claims system enhancements, change requests (CRs), and related projects to ensure timely completion of deliverables in accordance with agreed timelines and business objectives.
•Provide end-to-end support for assigned system enhancements, including progress tracking, weekly status reporting, User Acceptance Testing (UAT), defect tracking and resolution follow-up, as well as post-implementation validation to ensure solutions meet business, operational, and governance requirements.
•Undertake additional responsibilities and strategic assignments as directed by the Chief Claims Officer, Head of Division, and/or Management in support of departmental priorities, governance requirements, and broader organisational objectives.

Key Requirements

•Bachelor’s Degree in Insurance, Actuarial Science, IT, Business Administration, or a related field.
•Minimum of 4 to 6 years of experience in insurance claims operations, claims performance management, or claims business analysis.
•Familiarity with AI tools like ChatGPT or Copilot is an added advantage.
•Experience with system enhancements, change requests (CRs), and end-to-end testing processes.
•Ability to collaborate with internal and external stakeholders and support governance requirements.

Experience:4-6 yearsInsuranceClaims

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipAnalytical thinkingProblem-solving

Tech Stack:MerimenOPUSChatGPTCopilot

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

1 month ago

Assistant Manager, Claims Standards and Performance Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Identifying processes which can be automated.
•Enhancement of Merimen / OPUS and interface for customer / insured claims notifications, submission of documents and claims status enquiry.
•Support and execute assigned Claims system enhancements, change requests (CRs), and related projects to ensure timely completion of deliverables in accordance with agreed timelines and business objectives.
•Provide end-to-end support for assigned system enhancements, including progress tracking, weekly status reporting, User Acceptance Testing (UAT), defect tracking and resolution follow-up, as well as post-implementation validation to ensure solutions meet business, operational, and governance requirements.
•Undertake additional responsibilities and strategic assignments as directed by the Chief Claims Officer, Head of Division, and/or Management in support of departmental priorities, governance requirements, and broader organisational objectives.

Key Requirements

•Bachelor’s Degree in Insurance, Actuarial Science, IT, Business Administration, or a related field.
•Minimum of 4 to 6 years of experience in insurance claims operations, claims performance management, or claims business analysis.
•Familiarity with AI tools like ChatGPT or Copilot is an added advantage.
•Experience with system enhancements, change requests (CRs), and end-to-end testing processes.
•Ability to collaborate with internal and external stakeholders and support governance requirements.

Experience:4-6 yearsInsuranceClaims

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipAnalytical thinkingProblem-solving

Tech Stack:MerimenOPUSChatGPTCopilot

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn