Pleo

3 weeks ago

Customer Success Manager (German speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of German-speaking customers and drive measurable outcomes through adoption, targeted enablement, and one-to-many programs. Set clear milestones and KPIs, monitor health scores and product adoption to proactively mitigate churn risk, and communicate effectively ahead of releases and process updates. Translate customer insights into improvements for Product and Operations while working closely with teams across Support and Implementation in a data-driven Customer Experience team.

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer adoption through targeted enablement and one-to-many programs to deliver maximum value from the product.
•Align customer objectives to product capabilities, setting milestones and KPIs to track progress.
•Proactively identify churn risks using health scores and adoption metrics and execute mitigation plans.
•Communicate clearly and structured to prepare stakeholders for upcoming product releases and process updates.
•Categorise and share customer insights with Product and Operations to inform service improvements and the product roadmap.

Pay and Benefits

Perks:Health InsurancePaid ParentalMeal AllowancePaid Holidays

Key Requirements

•Demonstrable experience equivalent to 2+ years in Customer Success roles.
•Fluency in both German and English (both required).
•A proactive, goal-oriented mindset with the ability to drive tasks without constant supervision.
•Strong consultative skills to act as a trusted business advisor to customers.
•Excellent empathy and communication skills, connecting with customers on an emotional level.

Experience:2+ yearsFintech

Skills:ProactiveGoal-orientedConsultativeEmpathyCommunication

Languages:GermanEnglish

Tech Stack:HubSpotVitallySlackNotion

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Pleo

Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn

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Pleo

3 weeks ago

Customer Success Manager (German speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer adoption through targeted enablement and one-to-many programs to deliver maximum value from the product.
•Align customer objectives to product capabilities, setting milestones and KPIs to track progress.
•Proactively identify churn risks using health scores and adoption metrics and execute mitigation plans.
•Communicate clearly and structured to prepare stakeholders for upcoming product releases and process updates.
•Categorise and share customer insights with Product and Operations to inform service improvements and the product roadmap.

Pay and Benefits

Perks:Health InsurancePaid ParentalMeal AllowancePaid Holidays

Key Requirements

•Demonstrable experience equivalent to 2+ years in Customer Success roles.
•Fluency in both German and English (both required).
•A proactive, goal-oriented mindset with the ability to drive tasks without constant supervision.
•Strong consultative skills to act as a trusted business advisor to customers.
•Excellent empathy and communication skills, connecting with customers on an emotional level.

Experience:2+ yearsFintech

Skills:ProactiveGoal-orientedConsultativeEmpathyCommunication

Languages:GermanEnglish

Tech Stack:HubSpotVitallySlackNotion

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Pleo

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn