Account Manager Iberia

DSM
Barcelona
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Social skills","Negotiation","Customer focus","Commercial execution"]

Manage and grow a customer portfolio across Iberia, achieving KPIs such as Sales, GPx, NBD, CRM updates, and personal objectives. Develop new business opportunities with the regional/country Sales Manager, set and execute customer action plans, and optimize portfolio profitability. Own contract negotiations and deal closing, support product launches, track customer/product performance, and drive order-to-cash including collections. Coordinate customer complaint resolution and share competitive insights.

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DSM
DSM
4 days ago

Account Manager Iberia

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Last checked: 10 hours agoStatus: Live

Job Summary

Manage and grow a customer portfolio across Iberia, achieving KPIs such as Sales, GPx, NBD, CRM updates, and personal objectives. Develop new business opportunities with the regional/country Sales Manager, set and execute customer action plans, and optimize portfolio profitability. Own contract negotiations and deal closing, support product launches, track customer/product performance, and drive order-to-cash including collections. Coordinate customer complaint resolution and share competitive insights.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and develop a customer portfolio for the Iberia country/sub-region while meeting Sales/GPx/NBD/CRM and personal KPI objectives.
  • •Identify new business opportunities and develop the market in close cooperation with the country/regional Sales Manager.
  • •Define and implement customer action plans for existing accounts and winning new accounts, including local key account targets.
  • •Lead contract negotiations and close deals, and support product launches with other relevant functions.
  • •Track customer and product performance, collect and communicate customer/competitor information, and coordinate resolution of customer complaints while ensuring order-to-cash including collections.

Pay and Benefits

Perks:Unlimited Learning

Key Requirements

  • •University degree or equivalent experience in science/technology or a business-related field.
  • •In-depth knowledge of the industry and markets, including products and/or applications.
  • •Ability to balance commercial and technical know-how, with relevant skills and experience.
  • •Excellent communication and social skills, including negotiation skills.
  • •Fluent English, plus the local language.
Education:Bachelor's
Skills:CommunicationSocial skillsNegotiationCustomer focusCommercial execution
Languages:English
Tech Stack:CRM

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn