Enterprise Customer Success Manager

Eve
United States
Workplace: RemoteFull timeUSD 150,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Ownership","Analytical thinking","Communication","Relationship-building","Problem-solving"]

Own customer success for enterprise plaintiff law firm clients by driving adoption, retention, and expansion of Eve’s AI-enabled legal tech suite. Guide onboarding within 90 days, track key success metrics like case/matter utilization and feature adoption, and proactively support clients to maintain 90%+ retention. Partner with product teams using client feedback, create ROI-focused case studies, and manage a portfolio of high-value accounts to grow contract value.

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Eve
Eve
4 months ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own customer success for enterprise plaintiff law firm clients by driving adoption, retention, and expansion of Eve’s AI-enabled legal tech suite. Guide onboarding within 90 days, track key success metrics like case/matter utilization and feature adoption, and proactively support clients to maintain 90%+ retention. Partner with product teams using client feedback, create ROI-focused case studies, and manage a portfolio of high-value accounts to grow contract value.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive client success and growth by improving adoption, retention, and expansion, including upsells and cross-sells.
  • •Lead onboarding so teams using Eve achieve enablement within 90 days or less.
  • •Maximize product utilization by targeting case/matter utilization, feature adoption, and increased user engagement.
  • •Demonstrate value through ROI case studies and development of new product use cases.
  • •Maintain client relationships through proactive engagement and use client feedback to inform the product roadmap.
Travel: Low travel

Pay and Benefits

Salary: USD 150,000 - 190,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kDisabilityPaid Leave

Key Requirements

  • •5+ years of Customer Success experience managing mid-size to enterprise accounts and high-value relationships.
  • •Strong understanding of law firm operations, compliance, and current legal industry trends in legal tech.
  • •Ability to manage a smaller book of business with $10M–$20M ARR ownership.
  • •Expert analytical and reporting skills using legal-specific metrics to present insights effectively.
  • •Excellent project coordination and consultative communication to drive client outcomes and solve problems across practice areas.
Experience:5+ yearsLegal techSaaSEnterprise accounts
Skills:OwnershipAnalytical thinkingCommunicationRelationship-buildingProblem-solving
Tech Stack:OpenAIAnthropicSaaS

Company Brief

Eve
Eve is a legal AI platform for plaintiff law firms. Its EveOS product helps firms with intake, case analysis, drafting, discovery, and legal research, aiming to improve efficiency, compliance, and case outcomes across high-volume plaintiff practices.
Industry: LegalTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: San Mateo, United States
WebsiteLinkedIn