Customer Success Manager II, Enterprise

Braze
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Follow-up","Relationship building","Teamwork","Time management","Intellectual curiosity","Accountability"]

Own the end-to-end success of enterprise customers by partnering with Account Executives on renewals, retention, and net retention. Serve as the customer’s trusted advisor, build Success Plans, drive feature adoption, and proactively monitor product usage for account health. Lead regular check-ins and Executive Business Reviews, synthesize customer feedback to inform product development, and coordinate with onboarding, Technical Support, Industry Solutions, and Deliverability Services to ensure a seamless experience. Travel onsite with customers as needed.

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FursaFursa
Braze
Braze
2 days ago

Customer Success Manager II, Enterprise

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Last checked: 11 hours agoStatus: Live

Job Summary

Own the end-to-end success of enterprise customers by partnering with Account Executives on renewals, retention, and net retention. Serve as the customer’s trusted advisor, build Success Plans, drive feature adoption, and proactively monitor product usage for account health. Lead regular check-ins and Executive Business Reviews, synthesize customer feedback to inform product development, and coordinate with onboarding, Technical Support, Industry Solutions, and Deliverability Services to ensure a seamless experience. Travel onsite with customers as needed.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to ensure commercial alignment and drive renewals, retention, and net retention targets.
  • •Act as the main point of contact and trusted advisor; develop and maintain a shared Success Plan to guide customer outcomes.
  • •Proactively analyze customer product usage to identify opportunities, risks, and account health signals.
  • •Maintain ongoing engagement through regular check-ins, events, ad-hoc communications, and Executive Business Reviews.
  • •Coordinate with internal teams (Technical Support, Industry Solutions, Deliverability Services) to deliver seamless support and transition customers from onboarding to ongoing activity.
Travel: High travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental LeaveRetirementEquityLearning BudgetVolunteer Week

Key Requirements

  • •Proven track record in customer success with established enterprise customers (1,000+ employees).
  • •Excellent written and verbal communication with strong follow-up skills.
  • •Ability to manage complex accounts or projects involving multiple stakeholders and competing priorities.
  • •Experience building relationships and delivering guidance with strategic, non-technical support.
  • •Domain knowledge in two or more areas such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or programming (e.g., HTML).
Experience:SaaSEnterpriseCustomer successTechnology
Skills:CommunicationFollow-upRelationship buildingTeamworkTime managementIntellectual curiosityAccountability
Languages:English

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn