Client Advisor - Manchester Selfridges Exchange Square (Manchester, , GB)

Burberry
Manchester
Workplace: OnsitePart timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Interpersonal skills","Client relationship building","Commercial awareness","Adaptability"]

Deliver a luxury clienteling experience for new and existing clients at Manchester Exchange Square. Use Mandarin and English to connect with a diverse clientele, share product knowledge and styling advice, and create personalised, memorable interactions. Partner with store leadership to support sales objectives, grow and maintain a strong client portfolio through proactive engagement and follow-up, and contribute to visual presentation and day-to-day operational excellence.

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FursaFursa
Burberry
Burberry
3 days ago

Client Advisor - Manchester Selfridges Exchange Square (Manchester, , GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver a luxury clienteling experience for new and existing clients at Manchester Exchange Square. Use Mandarin and English to connect with a diverse clientele, share product knowledge and styling advice, and create personalised, memorable interactions. Partner with store leadership to support sales objectives, grow and maintain a strong client portfolio through proactive engagement and follow-up, and contribute to visual presentation and day-to-day operational excellence.
Location: Manchester
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Deliver a personalised luxury experience that inspires clients and strengthens long-term relationships.
  • •Use Mandarin and English language skills to connect with clients and provide exceptional service.
  • •Share expert product knowledge and styling advice to support informed purchasing decisions.
  • •Contribute to store performance by achieving individual and team sales objectives.
  • •Build and maintain a strong client portfolio through proactive engagement, follow-up, and support for visual presentation and operational excellence.

Key Requirements

  • •Experience delivering exceptional customer service in luxury, premium retail, hospitality, or a client-focused environment.
  • •Fluent Mandarin and English skills with confidence communicating with clients.
  • •Strong interpersonal skills and a genuine passion for building meaningful client relationships.
  • •Interest in fashion, craftsmanship, and luxury products, with a desire to continually develop product knowledge.
  • •Commercial awareness to identify opportunities to enhance the client experience and drive sales.
Experience:Luxury retailPremium retailHospitalityClienteling
Skills:Customer serviceInterpersonal skillsClient relationship buildingCommercial awarenessAdaptability
Languages:MandarinEnglish

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn