Agent Experience Manager

Compass
United States
Workplace: OnsiteFull timeUSD 27.78 - 30.86 hourlyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Customer empathy","Communication","Relationship management","Problem-solving","Organization"]

Serve as the primary point of contact for Compass real estate agents, managing a high-touch portfolio through phone, email, and in-person meetings. Help drive adoption of Compass technology with 1:1 support and group training, while providing marketing assistance using templates and coordinating more complex requests. Partner with onboarding and support office-facing operations, new openings, and ongoing initiatives from an in-office role in Koloa.

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Compass
Compass
2 days ago

Agent Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Compass real estate agents, managing a high-touch portfolio through phone, email, and in-person meetings. Help drive adoption of Compass technology with 1:1 support and group training, while providing marketing assistance using templates and coordinating more complex requests. Partner with onboarding and support office-facing operations, new openings, and ongoing initiatives from an in-office role in Koloa.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the day-to-day contact for a portfolio of high-touch customers via phone, email, and in-person meetings.
  • •Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
  • •Support marketing requests by answering questions, creating collateral from templates (e.g., listing presentations and postcards), and liaising with marketing specialists.
  • •Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
  • •Act as the face of the office: welcome guests, manage the office phone line and mail distribution, maintain organization and supplies, and escalate facilities issues.

Pay and Benefits

Salary: USD 27.78 - 30.86 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •Ability to establish credibility with key agent decision-makers and influencers.
  • •Great listening skills and empathy for customer pain points.
  • •Strong problem-solving and analytical skills to adapt and formulate solutions quickly.
  • •Strong creative writing skills and attention to detail; highly organized.
Experience:2-3 yearsReal estate
Skills:Customer empathyCommunicationRelationship managementProblem-solvingOrganization
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn