DDC Manager- Spain ( m/f/x) (MADRID, M, ES, 28043)

Allianz
Madrid
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Continuous improvement","Customer-first mindset","Cross-functional collaboration","Time management","Ownership","Initiative","Process improvement"]

Lead the Customer Defense Department by managing and resolving complaints in line with internal procedures while coaching stakeholders. Serve as the customer voice across the organization, analyze complaint trends via the formal complaints dashboard, and translate insights into executive reporting. Partner cross-functionally to improve processes and services, elevating overall customer experience through continuous improvement and data-driven decision-making.

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Allianz
Allianz
10 hours ago

DDC Manager- Spain ( m/f/x) (MADRID, M, ES, 28043)

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead the Customer Defense Department by managing and resolving complaints in line with internal procedures while coaching stakeholders. Serve as the customer voice across the organization, analyze complaint trends via the formal complaints dashboard, and translate insights into executive reporting. Partner cross-functionally to improve processes and services, elevating overall customer experience through continuous improvement and data-driven decision-making.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Manage and resolve complaints efficiently and thoughtfully, aligned with internal procedures, while coaching stakeholders.
  • •Prepare and support executive reporting by translating data into clear, actionable insights.
  • •Analyze complaint data and monitor the formal complaints dashboard to spot trends and improvement opportunities.
  • •Collaborate cross-functionally across teams to connect customer feedback to organizational improvements.
  • •Drive continuous improvement in processes and services to elevate overall customer experience.

Key Requirements

  • •Manage and resolve complaints in line with internal procedures while coaching relevant stakeholders.
  • •Strong analytical mindset with orientation toward data-driven decision-making and continuous improvement.
  • •Advanced English proficiency for professional communication.
  • •Solid command of digital/office tools, especially Microsoft Office (Word, PowerPoint, Excel, Power BI, Copilot).
  • •Law degree (or equivalent legal background) and 3 to 5 years of professional experience in a corporate environment.
Experience:3-5 yearsInsuranceAsset management
Education:Bachelor's in Law
Skills:CommunicationAnalytical thinkingContinuous improvementCustomer-first mindsetCross-functional collaborationTime managementOwnershipInitiativeProcess improvement
Languages:English
Tech Stack:Microsoft OfficeWordPowerPointExcelPower BICopilot

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn