Customer Support Representative

SimplyInsured
United States
Workplace: RemoteFull timeUSD 15+ hourlyFunction: Customer Support (Service Desk)Skills: ["Multitasking","Communication","Customer focus","Problem-solving"]

Support SimplyInsured customers across chat, phone, and email, using support ticketing and CRM tools to document interactions and resolve administrative and billing questions. Help potential customers navigate the online insurance shopping experience and obtain company health insurance quotes. Work in a high-volume contact center environment, respond quickly and thoroughly, and use customer feedback to propose process and product improvements that reduce fear in health insurance.

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FursaFursa
SimplyInsured
SimplyInsured
5 days ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support SimplyInsured customers across chat, phone, and email, using support ticketing and CRM tools to document interactions and resolve administrative and billing questions. Help potential customers navigate the online insurance shopping experience and obtain company health insurance quotes. Work in a high-volume contact center environment, respond quickly and thoroughly, and use customer feedback to propose process and product improvements that reduce fear in health insurance.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist potential customers with navigating the online insurance shopping experience and obtaining health insurance quotes.
  • •Resolve basic administrative and billing questions for existing customers quickly and thoroughly.
  • •Handle customer inquiries via phone, chat, and email while documenting interactions in support ticketing software.
  • •Contribute daily to the Support team’s mission to delight customers.
  • •Propose process and product solutions based on customer feedback to improve customer experience.

Pay and Benefits

Salary: USD 15 hourly
Perks:Health InsuranceDentalVision

Key Requirements

  • •1-2 years of experience in customer service or a sales role.
  • •Highly productive with strong multitasking skills.
  • •Ability to work in a high-volume contact center environment.
  • •Familiarity with support ticketing and/or support CRM software tools.
  • •Fantastic oral and written communication skills.
Experience:Health insuranceCustomer service
Skills:MultitaskingCommunicationCustomer focusProblem-solving
Languages:English
Tech Stack:Support ticketingCRMChatPhoneEmail

Company Brief

SimplyInsured
Operates an online marketplace and benefits platform that helps small businesses and individuals compare, enroll in, and manage health insurance plans, streamlining quoting, enrollment, and administration for employers and brokers.
Industry: InsurTech
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn