BPO Associate Director

Lead BPO operations in your assigned area, driving mid- to long-term operating strategies and ensuring operational and financial targets are met. Plan and coordinate activities, oversee workflows and quality, and guide direct reports to execute business unit plans. Take a lead role in initiating customer relationships, defining project scope, creating proposals, and delivering executive presentations, while using negotiation and influence to manage key stakeholders and evolve industry practices through digitization and automation.